Dynamic professional with a proven track record at Unilever Kenya Limited, excelling in dispatch operations and database management. Recognized for enhancing accuracy through meticulous audits and fostering a welcoming environment as a receptionist. Strong multitasking abilities and effective decision-making skills contribute to exceptional customer service and operational efficiency.
Hi, I’m
Beatrice Njoroge
Office Administrative Assistant/Customer Service Representative
Summary
Overview
12
years of professional experience
Work History
EatnGo (Dominos Pizza)
Customer Service Representative
01.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Twilight Digital Solutions Limited
Administrative Office Assistant
09.2017 - 09.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Quickmart Supermarket
Customer Service Representative
05.2015 - 06.2017
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Unilever Kenya Limited
Dispatcher Office Assistant
03.2013 - 08.2014
Job overview
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Increased accuracy in dispatch operations by conducting regular audits of dispatch records and communication practices.
Education
Jodan Institute of Science And Technology Thika
Certificate from ICT
04.2010
University Overview
- Member of Student Organization or Club Name
Our Lady of Fatima Kiriko Girls Secondary School Gatundu North
Certificate from High School
11.2009
University Overview
- Member of Student Organization or Club Name
Queen of Rosary Primary School Thika
Primary School Certificate
11.2005
University Overview
Skills
Mail handling
Referees
Referees
Godfrey Muthuri
Director Twilight Digital Solutions Limited
0724573524.
Evans David
Human Resource Ceven Limited
0727 997667.
Timeline
Customer Service Representative
EatnGo (Dominos Pizza)
01.2024 - Current
Administrative Office Assistant
Twilight Digital Solutions Limited
09.2017 - 09.2021
Customer Service Representative
Quickmart Supermarket
05.2015 - 06.2017
Dispatcher Office Assistant
Unilever Kenya Limited
03.2013 - 08.2014
Jodan Institute of Science And Technology
Certificate from ICT
Our Lady of Fatima Kiriko Girls Secondary School
Certificate from High School
Queen of Rosary Primary School
Primary School Certificate
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