Hi, I’m
BEATRICE MUSONYE
Customer Service Representative
Nairobi,30
Summary
Experienced sales professional with a proven track record in building and nurturing client relationships while consistently exceeding sales targets. Recognized for strong emphasis on teamwork and commitment to delivering results. Adaptable to dynamic market conditions, with proficiency in persuasive communication and strategic planning.
Overview
12
years of professional experience
4
years of post-secondary education
1
Certification
3
Languages
Work History
RE/MAXNairobi, Nairobi County
Real Estate Sales Agent
10.2024 - Current
Job overview
- Assisting over 30 clients with property inquiries and actively prospecting 10+ new leads per week, while gaining hands-on experience and developing a strong understanding of local market trends.
- Generated leads through cold calling, networking, and referral-based marketing strategies
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Successfully closed numerous deals by effectively addressing client concerns and resolving issues promptly during negotiations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
- Built lasting relationships with satisfied clients who provided referrals, contributing to business growth over time.
- Scheduled showings and tours for potential new clients and properties with 75 % success rate.
Family Bank LimitedMumias, Kakamega County
Relationship Officer
07.2019 - 05.2022
Job overview
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Managed a portfolio of over 350 clients, increasing customer retention by 20% through personalized relationship-building and providing tailored financial solutions, resulting in a 15% growth in loan portfolio within one year.
KCB Bank Kenya LimitedBungoma, Bungoma County
Direct Sales Representative
06.2013 - 07.2019
Job overview
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Contributed to cross-functional collaborations between departments for better understanding of product offerings and improved company-wide efficiency levels.
- Consistently exceeded sales targets by 25%, generating over KES 50 million in new business revenue through proactive prospecting, product presentations, and relationship management with key clients.
Education
EGERTON UNIVERSITYNakuru, Nakuru County, Kenya
Bachelor of Commerce from Management Science
05.2007 - 12.2010
Skills
Marketing expertise
Marketing
Property management
Social media marketing
Buyer qualification
Negotiation
Market research
Cold calling
Certification
Social Media Strategy, Hubspot, Jul 2023 - Aug 2025
Timeline
Real Estate Sales Agent
RE/MAX
10.2024 - Current
Social Media Strategy, Hubspot, Jul 2023 - Aug 2025
08-2023
Relationship Officer
Family Bank Limited
07.2019 - 05.2022
Direct Sales Representative
KCB Bank Kenya Limited
06.2013 - 07.2019
EGERTON UNIVERSITY
Bachelor of Commerce from Management Science
05.2007 - 12.2010