Beatrice Maina
Sales Representative
Kitale,Transnzoia
Summary
Dynamic and results-driven professional with experience at VIEBE CLINIC AND LABORATORY SERVICE, excelling in reception management and customer service. Proven ability to enhance client relationships and streamline office operations through effective communication and document management. Skilled in multi-line phone operation and adept at providing knowledgeable assistance to visitors and clients.
Overview
2026
2026
years of professional experience
Work History
Receptionist Administrator
VIEBE CLINIC AND LABORATORY SERVICE
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Customer Sales Representative
GH Tanna and Sons Ltd
03.2020 - Current
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
- Verified delivery schedules and processes.
- Maintained customer accounts and relationships.
- Contacted potential customers to capitalize on sales opportunities.
- Described product highlights and benefits to help guide purchasing decisions.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Intern
Provision Commissioner
03.2012 - 07.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Diploma - Human Resources Management
12.2014
Skills
Office equipment maintenance
Reception management
Appointment scheduling
Multi-line phone operation
Document scanning and digitization
Confidential information management
Calendar management
File organization
Expense tracking
Visitor assistance
Data entry
Customer service
Microsoft office
Timeline
Customer Sales Representative - GH Tanna and Sons Ltd
03.2020 - Current
Intern - Provision Commissioner
03.2012 - 07.2012
Receptionist Administrator - VIEBE CLINIC AND LABORATORY SERVICE
Mount Kenya University - Diploma, Human Resources Management