BEATRICE CHEBIWOTT TARUS
Eldoret
Summary
Driven Relationship Manager focused on deepening client relationships to achieve business growth by providing superior customer service and support. Outgoing and ambitious professional with over 12 years' experience in the banking Industry. Hardworking and passionate; Organized and dependable with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Relationship Manager
NCBA Bank Kenya Limited
09.2019 - Current
- Tasked to manage the Gold and Platinum Segment customers in Personal Banking at the branch.
- Build and maintain relationships with new and existing customers while providing high level of expertise.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process, thus ensuring customer satisfaction.
- Business generation through organic growth and increase of product uptake per customer in line with organizational goals to achieve set targets.
- Coordinate cross-selling efforts between product lines, driving revenue growth across multiple areas of the business, including bancassurance and Investments.
- Ensuring minimal exposures to and impact of risks associated with KYC,AML and portfolio maintenance through proper onboarding on customers
- Personal competency development to effectively perform Relationship Management and Customer Experience tasks
- Adherence to and application of established policies, processes, procedures and tool to achieve optimal efficiency, compliance and cost containment
Branch Relationship Manager
Commercial Bank of Africa Limited
07.2016 - 09.2019
- Manage existing relationships of assigned customers to ensure their unique needs are met.
- Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
- Manage branch sales team of 4 to ensure they meet expectations in terms of sales targets, policies and procedures.
- Credit appraisals and recommendation for existing customers under the various loan products and submit to the appropriate final approval authority within established turnaround time
- Manage all aspects of risk, including monitoring of advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the bank
- Ensure full compliance with Know Your Customer(KYC) and Anti Money Laundering (AML)requirements
Branch Relationship Officer
Commercial Bank of Africa Limited
04.2014 - 06.2016
- Achieve business growth for Personal Banking by providing quality relationship management to existing customers in assigned branch
- Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
- Manage a sales team of 4 in the branch. This team is responsible for revenue growth through sales of assets and liabilities
- Credit appraisals and recommendation for existing customers under the various loan products and submit to the appropriate final approval authority within established turnaround time
- Manage all aspects of risk, including monitoring of advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the bank
Sales Representative/ Customer Service Assistant
Commercial Bank of Africa Limited
03.2012 - 03.2014
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded sales targets by implementing strategic sales plans and effective time management.
- Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment
- Personal competency development to effectively perform required tasks
- Achieved an excellent and evident sales record being a forefront member of a winning sales team.(CBA Eldoret Branch)
- Assisting in Customer service rated tasks in the branch
Lecturer ICT and Journalism
Eldoret Splendid College Of Science And Technology
01.2011 - 02.2012
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Served as Patron, Journalism and Drama club
Assistant Office Administrator
Banquet Designers
11.2009 - 02.2010
- Web development and maintenence
- Front office operations including handling petty cash
- Events organisation including the KCC end of year party-2009
- Office records management including ensuring update and accuracy of the Inventory
Sicom Systems Company Limited
05.2009 - 09.2009
- I.T Consultation services
- Hardware and software repair and maintenance
- Wireless network setup, support and maintenanace
Intern
World Vision Kenya
06.2008 - 08.2008
- I.T Help Desk and Support
- Hardware and software repair and maintenance
- Lotus notes administration
- Network configuration and maintenance
Education
Masters in Business Administration (MBA) - Marketing Management and Strategic Management
Africa Nazarene University
10.2015
BSc. - Information Technology, Records Management, Media and Publishing Studies, Library Sciences
Moi University
04.2009
Certificate of Computer applications -
Dawn to Dusk Computer College
08.2005
Kenya Certificate of Secondary Education -
Sing'ore Girls High School
01.2004
Kenya Certificate of Primary Education -
Hill Primary School
01.2000
Skills
- Customer Relationship Management
- Customer Service
- Sales professional
- Risk Management
- Portfolio Growth and Management
- Business Development
- Investment and Wealth Planning
- Team Leadership
- CRM proficiency
- Excellent Communication
- Bancassurance
Accomplishments
- Achieved an award as Best in Customer Service (H1 2024) - NCBA Bank
- Achieved a certificate award as a culture and change champion (Igniter) - (Jan 2021- Dec 2022) NCBA Bank
- Supervised team of 4 staff members. This sales team was tasked with achieving set sales targets for the branch (Mar 2012- Mar 2014) - CBA Bank
Personal Information
Nationality: Kenyan
References
- Mr. Kimaiyo Kiprop, Branch Manager, NCBA Bank, P.O Box 9395, Eldoret, +254 722 767489, kimaiyo.kiprop@ncbagroup.com
- Ms. Nelly Ragor, Operations Manager, NCBA Bank, P.O Box 9395, Eldoret, +254 722 911928, nelly.ragor@ncbagroup.com
- Mr. Ceaser Mutie, Wayshan Limited, P.O Box 5096, Eldoret, +254 722 578870, mutieceacer@gmail.com
Hobbies and Interests
- Reading especially on Inspirational Literature
- Listening to country and jazz music
Training
- 2022, Credit Analysis Training, NCBA Bank
- 2018, Fundamentals of Credit and Cross Selling Workshop, TLT/NCBA
- 2016, Banking Operational Excellence, Kenya Institute of Bankers
- 2016, Coacher Skills Training, Free to Grow South Africa
- 2016, Workplace Conflict, LRMG- Performance Agency
- 2016, Sustainable Finance Initiatives Module 1-5, Kenya Bankers Association
- 2016, Helping People Grow - Coaching and Skills, Free to Grow South Africa
- 2015, Effective Supervisor Training, MDI
- 2015, Work Attitude Training, Free to Grow
- 2014, Professional Selling Skills Training, Achieve Global
- 2014, CBA Banking Products and Brand Values
- 2013, Customer Experience Training, Power Play
- 2013, CBA Career Development Training
- 2013, CBA Legal Training
- 2013, CBA Credit Documentation Training
- 2013, CBA Risk Assessment and Control Training
- 2013, Front Line Selling Skills Training, Power Play
- 2011, Leadership Training 'The Uncommon Leader', Deliverance Church, Eldoret
- 2008, Participated in a Free IT Clinic on Repair and Maintenance, Moi University
- 2009, Business Week and Information Week, Moi University
Personalobjective
To always strive to do the best and use my knowledge, professionalism and information to deliver in any situation as required.
Certification
- 2022: Credit Analysis Training- (by NCBA Bank)
- 2018: Fundamentals of Credit and Cross selling Workshop: (by TLT/NCBA)
- 2016: Banking operational excellence: Kenya Institute of Bankers,
- 2016: Coacher Skills Training (by Free to Grow South Africa),
- 2016: Workplace Conflict- By LRMG- Perfomance Agency
- 2016: Sustainable Finance Initiatives Module 1-5- (by Kenya Bankers Association),
- 2016: Helping People grow- Coaching an Skills: (by Free to grow South Africa) 2015
- 2016: Effective Supervisor Training(by MDI), Work Attitude Training (by Free to Grow).
- 2014 : Proffesional Selling Skills training(by Achieve Global),
- 2014: CBA banking products and brand values.
- 2013: Customer Experience training(by Power play),
- 2013 CBA Career development training,
- 2013: CBA Legal training,
- 2013: CBA Credit documentation training,
- 2013: CBA Risk Assessment and Control training, Front Line selling Skills Training(By Power play). 2011: Leadership Training “The uncommon leader” by Deliverance Church, Eldoret
- 2008/2009: Participated In a Free IT Clinic on Repair and Maintenance in Moi University, Business Week and Information Week: Moi University
Timeline
Relationship Manager
NCBA Bank Kenya Limited
09.2019 - Current
Branch Relationship Manager
Commercial Bank of Africa Limited
07.2016 - 09.2019
Branch Relationship Officer
Commercial Bank of Africa Limited
04.2014 - 06.2016
Sales Representative/ Customer Service Assistant
Commercial Bank of Africa Limited
03.2012 - 03.2014
Lecturer ICT and Journalism
Eldoret Splendid College Of Science And Technology
01.2011 - 02.2012
Assistant Office Administrator
Banquet Designers
11.2009 - 02.2010
Sicom Systems Company Limited
05.2009 - 09.2009
Intern
World Vision Kenya
06.2008 - 08.2008
Certificate of Computer applications -
Dawn to Dusk Computer College
Kenya Certificate of Secondary Education -
Sing'ore Girls High School
Kenya Certificate of Primary Education -
Hill Primary School
- 2022: Credit Analysis Training- (by NCBA Bank)
- 2018: Fundamentals of Credit and Cross selling Workshop: (by TLT/NCBA)
- 2016: Banking operational excellence: Kenya Institute of Bankers,
- 2016: Coacher Skills Training (by Free to Grow South Africa),
- 2016: Workplace Conflict- By LRMG- Perfomance Agency
- 2016: Sustainable Finance Initiatives Module 1-5- (by Kenya Bankers Association),
- 2016: Helping People grow- Coaching an Skills: (by Free to grow South Africa) 2015
- 2016: Effective Supervisor Training(by MDI), Work Attitude Training (by Free to Grow).
- 2014 : Proffesional Selling Skills training(by Achieve Global),
- 2014: CBA banking products and brand values.
- 2013: Customer Experience training(by Power play),
- 2013 CBA Career development training,
- 2013: CBA Legal training,
- 2013: CBA Credit documentation training,
- 2013: CBA Risk Assessment and Control training, Front Line selling Skills Training(By Power play). 2011: Leadership Training “The uncommon leader” by Deliverance Church, Eldoret
- 2008/2009: Participated In a Free IT Clinic on Repair and Maintenance in Moi University, Business Week and Information Week: Moi University
Masters in Business Administration (MBA) - Marketing Management and Strategic Management
Africa Nazarene University
BSc. - Information Technology, Records Management, Media and Publishing Studies, Library Sciences
Moi University
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