Basil Awad
Nairobi
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
21
21
years of professional experience
Work History
Maintenance Technician Intern
The Rusty Pelican
05.2003 - 11.2007
- Rewired and replaced faulty electrical components in equipment.
- Inspected and maintained equipment to keep items in top working condition.
- Improved equipment efficiency by conducting regular maintenance and repairs.
- Enhanced customer satisfaction levels by providing timely response to maintenance requests and ensuring a thorough resolution of identified issues.
- Positively engaged with customers and maintained professional appearance as company representative.
- Coordinated with vendors for spare part procurement while adhering to budgetary constraints.
- Upheld facility cleanliness standards, contributing to a well-maintained working environment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Maintenance Crew Member
Archer Hotel
05.2009 - 01.2015
- Properly handled, transported, and disposed of recycled materials.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Junior Maintenance Technician
Motel 6 Santa Ana Ca 92705
04.2015 - 09.2018
- Followed safety protocols to minimize workplace accidents.
- Rewired and replaced faulty electrical components in equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Supported the implementation of new equipment, assisting in installation processes and training colleagues on proper usage techniques.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Assisted with inventory management, maintaining accurate records of parts and tools used during maintenance tasks.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Hotel Assistant Maintenance Manager
Four Seasons Resort In Punta Mita
03.2019 - 03.2024
- Conducted regular audits on safety protocols to ensure compliance with industry regulations and promote a secure environment for guests and staff members alike.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored staff performance and provided feedback and guidance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Provided personalized assistance to guests with special needs or requests, ensuring a positive experience during their stay.
- Enhanced hotel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
- Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
Education
High School Diploma -
Brook-house Academy
Nairobi, Kenya07.1998
BBA - International Business Management
University of Nairobi
Nairobi, Kenya10.2002
Skills
- Effective Communication
- Task Prioritization
- Decision-Making
- Interpersonal Communication
- Guest Reception
- Continuous Improvement
- Supply and Materials Oversight
- Multitasking Abilities
- Team Supervision
- Business Development
- Customer Service Management
Timeline
Hotel Assistant Maintenance Manager
Four Seasons Resort In Punta Mita
03.2019 - 03.2024
Junior Maintenance Technician
Motel 6 Santa Ana Ca 92705
04.2015 - 09.2018
Maintenance Crew Member
Archer Hotel
05.2009 - 01.2015
Maintenance Technician Intern
The Rusty Pelican
05.2003 - 11.2007
High School Diploma -
Brook-house Academy
BBA - International Business Management
University of Nairobi
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