Barbara Kinyanjui
Nairobi
Summary
Highly organized and efficient entry-level virtual assistant with 10 years of experience in handling administrative tasks like managing daily emails, scheduling event bookings, and simple bookkeeping. Skilled in customer service, resulting in customer satisfaction rates. Adept at streamlining communication and improving efficiency, with a strong commitment to delivering exceptional results.
Overview
12
12
years of professional experience
Work History
Operations Manager
Bramview Enterprises Ltd
01.2014 - Current
- Streamlined operations and enhanced efficiency by directing daily operations and coordinating personnel to optimize workflows, which resulted in a 35% improvement in overall productivity
- Optimized scheduling and communication
- Scheduled 100+ events and reduced scheduling conflicts by 40% through streamlined event coordination, facilitating seamless team collaboration
- Solved 10+ daily customer inquiries, improving brand loyalty and customer satisfaction
- Ensured timely financial transactions achieving 100% on-time payment processing by managing invoices, approving payments, and fostering reliable financial relationships
- Increased team productivity by aligning team schedules and coordinated events, saving team members significant time and enhancing overall productivity by 25%
Sales Representative
XRX Technologies
01.2013 - 12.2013
- Successfully articulated IT products and solutions to customers
- Proactively pursued sales opportunities through business development efforts
- Conducted sales forecasting through account planning and maintained a funnel of opportunities over time
Education
Bachelor of Science - Business Information Technology
Strathmore University
Nairobi, Kenya06-2012
Skills
- Management
- Problem solving
- Communication
- Leadership
Languages
English
Native language
Timeline
Operations Manager
Bramview Enterprises Ltd
01.2014 - Current
Sales Representative
XRX Technologies
01.2013 - 12.2013
Bachelor of Science - Business Information Technology
Strathmore University
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