Gaming and solving puzzles, designing,
Barbara Gathiru
Business Administrator
Nairobi
Summary
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Dedicated and with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Business Development Officer
WAVU TOURS & TRAVEL
Nairobi
04.2022 - Current
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support client acquisition.
- Generated new business with marketing initiatives and strategic plans.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Ensuring that health and safety policy and procedures are in place at all times.
- Manage key relationships with tour operators, travel trade partners and other key role players in tourism.
Interior Decorator
LUSHCRAFT LIMITED
Nairobi
12.2019 - 01.2022
- Decorated corporate spaces according to established brand and company goals.
- Documented costs, tracked purchases and administered client budgets.
- Purchased accessories to coordinate with furniture purchases and enhance rooms.
- Completed client consultations and worked with architects to define needs and style preferences for new office spaces.
- Created budgets with clients and outlined plans for adherence.
- Met with clients to discuss project scope and desires for spaces.
- Advised clients on styles, layouts, budgets and overall designs.
- Selected and organized color schemes for clients.
- Completed minor room adjustments to freshen up environments.
- Prepared cost and material estimates prior to advising on marketing matters and real estate design layouts.
- Presented available color palettes and helped select colors that reflected client personality and goals.
- Utilized natural and artificial light to highlight features and areas of rooms.
- Organized and maintained schedules for home consultations, customized room designs and staff meetings.
- Arranged furniture to facilitate traffic flow and design objectives.
- Advised clients on methods to keep spaces fresh and inviting.
- Advised clients on comfort and durability of various fixtures, materials and surface coverings.
Sales and Marketing Intern
GLOW LIGHTING
Nairobi
09.2019 - 11.2019
- Established lasting customer relationships using active listening and problem-solving skills.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Measured and reported on results of marketing initiatives.
- Conducted basic market research to identify customer needs.
- Contacted prospective customers through phone calls and emails to develop business.
- Demonstrated willingness and interest in learning new tasks and skills.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Researched and evaluated potential new markets and products.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Identified appropriate marketing channels and target customers for campaigns.
- Generated reports to support development and implementation of marketing plans.
Marketing Representative Intern
WAVU TOURS AND TRAVEL
Nairobi
06.2019 - 09.2019
- Helped with planning and hosting of marketing events.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
- Scheduled social media postings to advertise products and generate site traffic.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Participated in brainstorming meetings to develop marketing collateral.
- Performed office administrative duties to enhance team cohesiveness.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Created and distributed surveys for data collection and analysis.
- Helping to conceptualize a practical itinerary for the trips.
- Teleconferencing marketing pitches to potential clients.
- Review of accommodations in various destination countries.
- Reconciliation of payment receipts and invoices.
Customer Sales Representative
TURAF INVESTMENTS LIMITED
Nairobi
12.2014 - 12.2015
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Directing and answering customer queries.
- Reach out and respond to sales leads to further them in the purchasing process.
- Build sustainable relationships of trust through open and interactive communication.
- Provide general information to existing and potential customers.
- Maintain customer database by updating account information after every interaction.
- Liaise with sales field staff team to clearly communicate sales and customer service priorities, opportunities and issues.
- Work in high-paced environment to deliver results.
- Report to management on progress and suggestions for improvement of sales and customer service process.
SALES PERSONNEL
TONER MASTERS LIMITED
Nairobi
07.2009 - 07.2011
- Meeting clients and giving information on the company’s product.
- Customer care duties.
- Overseeing delivery of goods to clients.
- Help organize marketing events.
- Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web).
- Manage and update company database and customer relationship management systems (CRM).
- Create PowerPoint presentations on business trends and actively participate in all meetings.
- Review and recommendations on current marketing strategies, evaluating effectiveness and ROI.
- Monitor market changes, customer’s feedback, and satisfaction levels
- Contribute fresh ideas that can enhance the brand’s standing.
- Collect performance metrics to measure progress.
Education
Bachelor of Science - Marketing
UNITED STATES INTERNATIONAL UNIVERSITY-AFRICA
NAIROBI 01.2016 - 08.2019
Diploma - Marketing Management And Research
Kenya Institute Of Management
Nairobi 01.2013 - 08.2014
High School Diploma -
MARY LEAKEY GIRLS HIGH SCHOOL
NAIROBI 01.2004 - 09.2007
Skills
Meticulous attention to detail
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Business Development Officer
WAVU TOURS & TRAVEL
04.2022 - Current
Interior Decorator
LUSHCRAFT LIMITED
12.2019 - 01.2022
Sales and Marketing Intern
GLOW LIGHTING
09.2019 - 11.2019
Marketing Representative Intern
WAVU TOURS AND TRAVEL
06.2019 - 09.2019
Bachelor of Science - Marketing
UNITED STATES INTERNATIONAL UNIVERSITY-AFRICA
01.2016 - 08.2019
Customer Sales Representative
TURAF INVESTMENTS LIMITED
12.2014 - 12.2015
Diploma - Marketing Management And Research
Kenya Institute Of Management
01.2013 - 08.2014
SALES PERSONNEL
TONER MASTERS LIMITED
07.2009 - 07.2011
High School Diploma -
MARY LEAKEY GIRLS HIGH SCHOOL
01.2004 - 09.2007
Interests
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