Business Analyst
Open To Work
VICTOR BARASA
National Bank of Kenya
Nairobi
Work Preference
Desired Job Title
Sales & Onboarding Representative (Client Onboarding & Documentation)IT Support InternIT SpecialistCustomer Support SpecialistAnalystWork Type
Full TimePart TimeConsultingContract WorkGig WorkLocation Preference
On-SiteRemoteHybridLocation:
Nairobi, KenyaOpen to relocation:
YesImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsSummary
Focused professional with nearly two years of experience in client onboarding, account management, and KYC documentation verification in banking. Expertise in processing client requests, verifying data accuracy, and resolving inquiries. Collaborates effectively with operations and compliance teams to address risks and maintain thorough records. Holds a Bachelor's degree in Business Information Technology, aiming for a long-term career in banking operations.
3
Years of experience
Work History
Retail Banker(Client Onboarding & Documentation)
1 Year 7 Months- Processed client account opening and maintenance requests, including signatory updates and KYC documentation, ensuring accuracy by verifying details against internal banking standards prior to system activation.
- Process client account opening and maintenance requests, including signatory updates and KYC documentation, verifying details against internal banking standards prior to system activation.
- Verify and authorize client data entered into banking systems, maintaining accurate documentation across multiple active accounts at once.
- Coordinated with operations and compliance teams to secure approvals, ensuring timely progression of client onboarding requests within established turnaround times.
- Identified documentation gaps and process inefficiencies, proposing enhancements that supported compliance with internal controls and streamlined departmental procedures.
- Conducted KYC verifications to ensure compliance with regulatory requirements.
IT Support Intern
11 Months- Supported onboarding and setup for B2B clients on Autodesk and Microsoft product lines, guiding users through account and software configuration processes.
- Maintained structured records of support cases, software licenses, and client communications, ensuring documentation accuracy to facilitate efficient support processes.
- Collaborated with sales and technical teams to follow up on outstanding client requests, confirming successful account setup within agreed timelines to enhance client satisfaction.
Education
Bachelor of Science - Business Information Technology
Graduated 2024
Skills
Client onboarding
Regulatory compliance
First-point support
Customer service
Goal-oriented mindset
Customer relations
Documentation Management
Systems & Tools: Microsoft Excel
Microsoft Word
CRM & Banking Systems
Business Information Systems
Client Relationship Management
Timeline
Retail Banker(Client Onboarding & Documentation)
National Bank of Kenya
02.2025 - Current
IT Support Intern
Ginosko Tech
01.2024 - 12.2024
Kenya Methodist University
Bachelor of Science from Business Information Technology