Barasa Oscar
Nairobi
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dynamic Senior Managing Agent at M-tickets Kenya with proven expertise in event coordination and client engagement. Recognized for optimizing agent performance and enhancing service delivery through effective communication and problem-solving. Proficient in Microsoft Office, I excel in managing ticket sales operations and fostering team collaboration to achieve operational excellence.
Overview
11
11
years of professional experience
3
3
Certificate
Work History
Senior Managing Agent
M-tickets Kenya
01.2022 - Current
- Grouped agents effectively based on event magnitude to optimize performance.
- Ensured agents received necessary materials for efficient operations.
- Resolved field issues between agents and clients swiftly or escalated to senior management.
- Managed ticket sales operations, facilitating smooth customer transactions.
- Developed training materials for new staff regarding service protocols and technology.
- Coordinated with vendors to sustain inventory of tickets and promotional items.
- Implemented customer feedback processes to improve service delivery.
- Oversaw team schedules to guarantee adequate coverage during peak periods.
Field Agent
HustleSaSa
07.2023 - 11.2023
- Ensured efficient ticket scanning and tagging for event attendees, facilitating smooth entry processes.
- Assisted clients without tickets in purchasing and navigating event locations with ease.
- Conducted field assessments to gather data on market trends and customer preferences.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Managed client relationships by employing effective communication and problem-solving strategies.
- Utilized CRM software to track interactions and manage client information precisely.
- Contributed insights into customer preferences to support product development initiatives.
- Worked closely with colleagues across departments to foster collaboration.
Article Writing and Blog Posts
TUKO
02.2018 - 09.2021
- Crafted engaging and analytical articles based on assigned topics.
- Ensured articles adhered to standards for word count, grammar, plagiarism, and topic coverage.
- Executed daily responsibilities with accuracy and efficiency.
- Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
- Enhanced customer satisfaction by addressing concerns with knowledgeable assistance.
- Organized and prioritized tasks to meet service goals effectively.
- Identified customer needs promptly and provided tailored solutions.
- Delivered exceptional service through face-to-face interactions and phone communications.
Construction Worker (light work)
L.A.B Airstrip
Nanyuki
01.2015 - 01.2016
- Assisted workers by shoveling sand and watering cemented walls.
- Laid cabro on pavements to enhance surface durability.
- Collaborated with team members to uphold safety protocols on job sites.
- Prepared job sites by clearing debris and organizing materials for efficiency.
- Provided support to supervisors by completing additional assigned duties.
Education
Diploma - Communication and Media Studies
11-2019
Computer Studies -
11-2015
Kenya Certificate of Secondary Education -
12-2014
Kenya Certificate of Primary Education -
11-2010
Skills
- Interpersonal skills with diverse backgrounds
- Reliability and responsibility
- Microsoft Office proficiency
- Effective communication
- Team collaboration
- Problem solving
- Client engagement
- Social and personal discipline
- Event coordination
- Inventory management
- Data analysis
- Conflict resolution
Languages
Swahili
First Language
English
Advanced (C1)
C1
Certification
- Diploma in Communication and Media Studies, November 15, 2019
- Basic Computer Programs, Northwood Computer College, Aug.- Nov. 2015
- K.C.S.E., Kwanza Friends Kitale 2014
Accomplishments
- Rugged Warrior Race finisher, Ngong Forest Sanctuary, February 22, 2020
- Computer Packages Pass, Northwood Computer College, Nanyuki, Nov 2015
Timeline
Field Agent - HustleSaSa
07.2023 - 11.2023
Senior Managing Agent - M-tickets Kenya
01.2022 - Current
Article Writing and Blog Posts - TUKO
02.2018 - 09.2021
Construction Worker (light work) - L.A.B Airstrip
01.2015 - 01.2016
Zetech University - Diploma, Communication and Media Studies
Northwood College - Computer Studies,
Friends School Kwanza Boys - Kenya Certificate of Secondary Education,
Laikipia Air Base Primary School - Kenya Certificate of Primary Education,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Date of Birth: 01/03/97
- Gender: Male
- Nationality: Kenyan
Languages
- Swahili
- English
References
- Oliver Barasa, Senior Accountant, M-tickets Kenya, 0721680735
- Japheth Tai, Managing Supervisor, TUKO, 0722359057