Balqisa Ahmed
Finance
Nairobi
Summary
Analytical and performance-driven graduate in Financial Engineering with strong foundational skills in data analysis, process improvement, and business strategy. Experienced in evaluating customer behavior, identifying operational gaps, and supporting business development through market research and data interpretation. Proven ability to translate insights into strategic actions that enhance service quality and customer satisfaction. Proficient in Excel, reporting, and cross-functional collaboration. Seeking to apply these skills in a Business Analyst role to drive data-informed decision-making in dynamic environments.
Overview
1
1
year of professional experience
2
2
Certifications
1
1
Language
Work History
Manager intern
Misky's Grill
12.2024 - 02.2025
- Led a customer experience improvement initiative that reduced complaint volume by 30%.
- Applied analytical thinking from financial engineering studies to evaluate cost efficiency and optimize daily food and labor expenses, improving profit margins.
- Interpreted customer data and feedback, drawing insights that led to service changes and a 30% reduction in complaints — aligning with principles of operational risk management.
- Used Excel and data tools to track and visualize trends in customer satisfaction and sales performance, mirroring course knowledge in business analytics and forecasting.
Marketing Intern
Sahalpack
01.2024 - 03.2024
- Assisted marketing team in planning, coordinating, and executing promotional campaigns and client events
- Conducted product and market research to support the development of promotional strategies
- Collaborated with colleagues to create and deliver presentations on product marketing initiatives
- Conducted quantitative market research using survey data and secondary data sources to guide promotional strategies — an application of econometrics and data analytics.
- Translated marketing performance metrics into strategic recommendations, aligning with financial engineering skills in interpreting data for decision-making.
Sales Leader
Misky's Grill
11.2023 - 12.2023
- Analyzed customer purchase trends and loyalty data to recommend promotional strategies, applying knowledge of statistical modeling and consumer behavior from finance electives.
- Participated in pricing discussions and menu redesign — opportunities to apply cost analysis and revenue optimization techniques.
- Administered loyalty programs by enrolling new members and explaining benefits, which increased repeat customer visits
- Assisted in developing promotional materials and presented them to team leads to improve sales performance
- Managed customer flow during peak hours, reducing wait times and ensuring customer satisfaction
Education
Bachelor of Business Sciences - Financial Engineering
Strathmore University
06.2025
Skills
Financial reporting and forecasting
Quantitative data interpretation
Customer relationship management
Product promotion & upselling
Market research & data analysis
Communication & interpersonal skills
Presentation development
Problem-solving under pressure
Time management
Team collaboration
Knowledge of regulation
References
Ahmed, Abdullahi , Supervisor, ahmedqute7@gmail.com, +254 722799455, Misky's Grill
Abdirizack Ahmed, Supervisor, sahalpack@gmail.com, +254 707380676
Interests
Hobbies / General Interests: Reading business case studies, cooking, networking
Accomplishments
- Awarded with certificate of participation in the great debaters contest in the year 2019
- Recognized by management for good behaviors, leading to increased salary.
Affiliations
Member – Strathmore Business Club Feb 2023 – Dec 2024
ADDITIONAL SECTIONS
- Conferences & Events -BCG Nawiri Program Participant – Boston Consulting Group & Strathmore University (2023) Engaged in real-world business case studies and presented solutions to professional consultants.
- Professional Development- GMI Career Readiness Mentorship Program- Completed a structured global mentorship program under Global Mentorship Initiative (GMI), focused on building workplace readiness, goal setting, and soft skills for professional success. Received official certificate of mentorship.
- Speaking & Presentation Experience- Delivered a group presentation on “The Impact of CSR on Financial Performance of NSE-Listed Companies” as part of an academic research project (2024). Led a team pitch during the Sales Simulation Bootcamp, practicing persuasive communication and customer needs analysis
- Technical Proficiency
- Microsoft Excel – Intermediate (data entry, functions, simple analysis)
- Microsoft PowerPoint – Proficient in creating professional slide decks
- Google Forms & Docs – For surveys, presentations, and team collaboration.
- Basic Knowledge: KPIs, Lean principles, service improvement strategies
- Coursework Application and Tools
- Financial Modeling & Valuation: Applied modeling to assess CSR impacts on firm performance.
- Data Analysis with Excel: Used for cost tracking and sales performance evaluation.
- Risk & Portfolio Management (Conceptual): Used principles of risk analysis in interpreting customer behavior and loyalty strategy.
CAREER GOALS
I am driven by a passion for solving real-world problems through critical thinking, data-informed decision-making, and collaboration. My goal is to contribute meaningfully in environments that value innovation, efficiency, and social impact. Whether in business analysis, operations, strategy, or client engagement, I aim to continuously grow by taking on challenging projects, learning from diverse teams, and delivering value that drives both organizational success and community benefit.
Certification
Global Mentorship Initiative ( GMI) Certificate
Timeline
Global Mentorship Initiative ( GMI) Certificate
07-2025
Certificate of Completion at Strathmore University
07-2025
Manager intern
Misky's Grill
12.2024 - 02.2025
Marketing Intern
Sahalpack
01.2024 - 03.2024
Sales Leader
Misky's Grill
11.2023 - 12.2023
Bachelor of Business Sciences - Financial Engineering
Strathmore University