Lilian Okech

Passionate and dedicated Network Administrator in my field of professionalism.

• Leads and manage the performance of the company’s services, ensuring that service levels are achieved and that client expectations are met or exceeded.
• Supports the bank's backbone network infrastructure which included developing, maintaining, supporting and optimizing key functional areas particularly the NCBA Group IP Networking, data center network technologies, SD access and SDWAN in collaboration with external vendors, system experts and consultants.
• Drive initiatives to achieve efficiencies through automation tools and techniques, performing network maintenance, migration and upgrading hardware and software.
• Monitor all the data center equipment and ensure compliance to data center standards and systems. Perform troubleshooting on data center, identify issues and assist in timely resolution of the same.
• Ensure adherence to all established guidelines and management practices for employees. Analyze and determine appropriate layout of all equipment in the data center with the help of balancing and cooling as I monitor and supervise all the data center solutions.
• Developing scripts to automate deployment and installation.
• Provide management of group network and security related projects, incidents, problems and escalations are dealt with according to defined set of policies, processes, procedures and SLAs
• Plan, design and implement network projects in accordance with the banks requirements and monitor capacity performance of the group databases to ensure optimum efficiency
• Disaster readiness is maintained as agreed and ensures regular DR exercise is done.
• Effectiveness of integration of the IT infrastructure blue print with the bank’s business direction.
• Contribute to the effectiveness of the network security system(policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss. Corruption and/or unauthorized access.
• Assist in the development of a business continuity plan for the IT operations of the bank.
• Develops account management service relationships and conduct service reviews with clients to measure and improve client service and loyalty.
• Contribute towards the improvement of the company’s effectiveness, efficiency, and overall performance.
• Managing and supervising BAU (Business As Usual) activities of the team to ensure that client service level agreements are met and service quality standards are maintained.
• Managing off-peak Hours emergency and project work. Managing stakeholder ticket escalations to ensure appropriate and timely responses.
• Managed team by offering support and constructive feedback to improve skills and maximize potential.
• Coach and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
• Evaluate market conditions and competitor actions to develop successful marketing strategies.

• Project delivery services which include Data communications (IPRAN and MPLS), Fixed Access and Enterprise networks design, survey, implementation, integration and commissioning.
• HLD and LLD design of customer network using tools
• Configuration and troubleshooting IP issues on Huawei IPRAN routers (ATN series equipment, CX series and NE series equipment) and service deployment (cutover).
• Performing upgrades of Software and patches to the Huawei routers for better performance and fixing of BUGS.
• QOS implementation on the Network.
• Service Cutover (2G, 3G, LTE), enterprise service implementation.
• End to end routing of services using MPLS (LDP and RSVP-TE) protocols.
• Knowledge transfer to our customers.
• FTTX and GPON switch (S series switches, OLT (MA5600T series, ONU, AR series router) installation, configuration, commissioning and service provisioning.
• Kenya government project designs including upgrade of the Government Core Network and the installation and commissioning of the CCTV network in Nairobi and Mombasa.
• ISP Projects in Safaricom, Telkom Kenya and Airtel Kenya on upgrading thier IP radio access network to ensure improvement of the 3G for both CS and PS Network
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
• Met financial goals with organised strategies focused on proper management of expenses and income.

• Nework Optimization of the 2G and 3G network
• Drive Tests analysis to ensure QoS is achieved
• Management of the Orange Network sites configuration database.
• Conducted risk assessments to add control measures, creating healthier and safer environment.
• Raise and implement Work Orders for activity implementation on OSS_RC in Alcatel and ZTE network equipment.
• Debugged and troubleshot production tooling and equipment to quickly and efficiently resolve issues.
• Tested, validated and maintained networking services based on solution designs.