Rabson M. Akonya
Business Manager Banking And Finance
Eldoret
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Strong Communicator, Team Player with the ability to work independently and as a team,Extensive experienced with accounting procedures and systems
Overview
13
13
years of professional experience
Work History
Team Leader
Fly540 Aviation Limited
10.2011 - 09.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Created and managed project plans, timelines and budgets.
Student on Attachment
Uasingishu County
04.2018 - 07.2018
- Drive Revenue Collection.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Reconciled documentation against budget requirements and ledgers.
- Maintained accurate records of customer accounts, payments and payment plans.
- Analyzed customer feedback to identify areas for improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Ramp Agent
CMC-THE DAC GROUP AVIATION
09.2009 - 01.2010
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Maintained, cleaned and sanitized interior of aircraft.
- Serviced aircraft lavatories by draining, rinsing and disinfecting tank system.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor Of Business Management - Banking And Finance
Mount Kenya University
Eldoret10.2020
Diploma in Business Management - Business Management
Mount Kenya University
Eldoret07.2016
Diploma in Aeronautical Engineering - Air Frames And Engines Option
Eldoret Aviation Training Institute
Eldoret03.2011
Secondary School Certificate - Kenya Certificate Of Secondary Education
Nyangori Boys High School
Vihiga County12.2006
Primary School Certificate - Kenya Certificate of Secondary Education
(Gichagi)Kinyanjui Road Primary School
Nairobi12.2002
Certificate - Air Fares And Ticketing
Eldoret Tourism And Professional College
Eldoret01.2002
Certificate - Computer Packages
Global Computer Training Institute
Eldoret2001
Certificate - Aviation Screener Certificate
Kenya Civil Aviation Authority
Eldoret12.2000
Certificate - Safety Management System Awareness
Skyward Express
Nairobi11.2000
Certificate - Aviation Security Awareness
Fly540 Aviation Limited
Nairobi10.2000
Certificate - Dangerous Goods Regulation
Fly540 Aviation Limited
Nairobi10.2000
Certificate - Dangerous Goods Awareness Training
Fly540 Aviation Limited
Nairobi09.2000
Certificate - Crew Resource Management Training
Fly540 Aviation Limited
Nairobi08.2000
Certificate - Customer Service Management
Fly540 Aviation Limited
Nairobi07.2000
Certificate - Emergency Preparedness And Response
Kenya Airports Authority
Eldoret2000
Skills
Shift Scheduling
undefinedHobbies
-Football Sporting
-Photography
-Traveling
-Volunteering in Environment conservation ,Visiting and Helping the homeless
Referees
-Mr.Kipronoh Sang
Skyward Regional Manager North Rift Region
P.O BOX 26314-Nairobi,Kenya
Phone:+254722618179
Email: kipronoh.sang@skywardexpress.co.ke
-Mr. Donald Smith
CEO Fly540 Aviation Limited
P.O BOX 10293-00100 Nairobi,Kenya
Phone:+254701660499
Email: donsmith@fly540.com
-Mr.Reuben Kiema
Station Head Kenya Civil Aviation Authority Eldoret Airport
P.O BOX:3036-30100
Phone:+254722995503
Email: info@kcaa.or.ke
Timeline
Student on Attachment
Uasingishu County
04.2018 - 07.2018
Team Leader
Fly540 Aviation Limited
10.2011 - 09.2022
Ramp Agent
CMC-THE DAC GROUP AVIATION
09.2009 - 01.2010
Bachelor Of Business Management - Banking And Finance
Mount Kenya University
Diploma in Business Management - Business Management
Mount Kenya University
Diploma in Aeronautical Engineering - Air Frames And Engines Option
Eldoret Aviation Training Institute
Secondary School Certificate - Kenya Certificate Of Secondary Education
Nyangori Boys High School
Primary School Certificate - Kenya Certificate of Secondary Education
(Gichagi)Kinyanjui Road Primary School
Certificate - Air Fares And Ticketing
Eldoret Tourism And Professional College
Certificate - Computer Packages
Global Computer Training Institute
Certificate - Aviation Screener Certificate
Kenya Civil Aviation Authority
Certificate - Safety Management System Awareness
Skyward Express
Certificate - Aviation Security Awareness
Fly540 Aviation Limited
Certificate - Dangerous Goods Regulation
Fly540 Aviation Limited
Certificate - Dangerous Goods Awareness Training
Fly540 Aviation Limited
Certificate - Crew Resource Management Training
Fly540 Aviation Limited
Certificate - Customer Service Management
Fly540 Aviation Limited
Certificate - Emergency Preparedness And Response
Kenya Airports Authority
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