Professional development and training
MARY EGESA
Nairobi
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Production Supervisor
M-kopa Solar
05.2023 - 12.2025
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
Customer Service Cashier
Simbisa Brands
01.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Administrative Assistant
Mahanaim College
08.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Professional Foundations
ALX Africa
Nairobi09-2025
Virtual Assistant
ALX Africa
Nairobi11-2024
Banking And Finance
KCA University
Nairobi11-2021
Skills
Quality control
Production planning
Materials handling
Customer complaint resolution
Customer service
Adaptability and flexibility
Customer satisfaction
Time management
Office administration
Computer skills
Microsoft Excel
Microsoft Word
Interests
Learning new office technologies
Timeline
Production Supervisor
M-kopa Solar
05.2023 - 12.2025
Customer Service Cashier
Simbisa Brands
01.2022 - 05.2023
Administrative Assistant
Mahanaim College
08.2021 - 12.2021
Professional Foundations
ALX Africa
Virtual Assistant
ALX Africa
Banking And Finance
KCA University