AYAYA BENSON OLUAMBULA
Personal Assistant
Eldoret,30
Summary
Experienced professional with a strong background in coordinating, monitoring, and controlling individuals to achieve organizational objectives within the tourism industry. Well-versed in tourism operations development, administration, management, and planning. Skilled in developing and implementing effective tourism programs. Extensive knowledge of Kenya's top tourist destinations, including restaurants, hotels, and attractions. Proven track record of researching and implementing new directives for business growth and prosperity. Demonstrated expertise in leadership, strategic planning, operational processes, resource management, and staff supervision and training. Excellent communication and interpersonal skills with the ability to build rapport with a wide range of individuals.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Office Assistant
Winners Chapel International
Officer – Kazi Mtaani
National Hygiene Programme
06.2020 - 06.2021
- Ensure all cleaning supplies are maintained and prepared cleaning equipment for the next day
- Collect all garbage throughout the town and dispose of it
- Perform duties in compliance with the county and operations department policies and procedures
- Clean on a daily or scheduled basis, all assigned area of the county in accordance with the established practices and standards
Part Time Tutor
Cambridge Universal College
01.2019 - 08.2019
- Delivered lectures by developing and implementing new methods of teaching to reflect changes in research
- Designed, prepared and developed teaching materials
- Assessed students' coursework by setting and marking examinations
General Manager/Marketing Executive
The Rose Gardens House Conference Centre
06.2016 - 12.2018
- Provided outstanding leadership and supervision skills to day-to-day guest house operations
- Analyzed, investigated and resolved guest complaints
- Coordinated weekly staff meetings that address any outstanding issues and recorded the minutes as well as record the agenda of board meetings
- Reconciled the daily cash log and night audit report
Part Time Tutor
African Institute of Research and Development Studies
09.2015 - 09.2016
- Assessed students' coursework by setting and marking examinations
- Supported students through a pastoral or advisory role
Clerk of Works
Olumar Holdings Ltd
03.2014 - 01.2016
- Received and recorded building materials at the site, supervising the daily construction
Curator Trainee
National Museums of Kenya
05.2013 - 07.2013
- Assisted in interpretation of museum exhibits
Customer Service Department Trainee
Kenya Airport Authority
10.2007 - 03.2008
Education
Bachelors - Tourism Management
Moi University
01.2010 - 04.2014
Diploma - Tourism and Business Studies
Tsavo Park Hotel Institute
01.2007 - 04.2008
Certificate - Computer Applications
Royal Institute of Management Studies
Advanced, Intermediate & Beginner French Diploma - undefined
Alliance Francaise d’Eldoret
01.2005 - 04.2006
Skills
Tourism Management
Travel Research
Hotel Accommodation
Customer Service
Logistics
Human Resource
Activities Coordination
Program Management
Inventory Control
Operations Management
Marketing
Administration
Risk Assessment
Training & Development
Process Improvement
Reporting & Documentation
Regulatory Compliance
Performance Management
Organizational Development
Affiliations
- Member Entrepreneur of the Enablis Entrepreneurial Network East Africa Chapter
- Vice chairman and Member of Tourism Association of Moi University (TAMU)
- Praise and worshipper, intercessor and Sunday school teacher Africa Inland Church, Kipkaren
Certificationandtraining
- Leadership and Management Certified-Corporate Staffing Services Limited Kenya
- Events Management Certified-Corporate Staffing Services Limited Kenya
- Leadership Diploma Course -Word Faith Of Bible Institute
Timeline
Officer – Kazi Mtaani
National Hygiene Programme
06.2020 - 06.2021
Part Time Tutor
Cambridge Universal College
01.2019 - 08.2019
General Manager/Marketing Executive
The Rose Gardens House Conference Centre
06.2016 - 12.2018
Part Time Tutor
African Institute of Research and Development Studies
09.2015 - 09.2016
Clerk of Works
Olumar Holdings Ltd
03.2014 - 01.2016
Curator Trainee
National Museums of Kenya
05.2013 - 07.2013
Bachelors - Tourism Management
Moi University
01.2010 - 04.2014
Customer Service Department Trainee
Kenya Airport Authority
10.2007 - 03.2008
Diploma - Tourism and Business Studies
Tsavo Park Hotel Institute
01.2007 - 04.2008
Advanced, Intermediate & Beginner French Diploma - undefined
Alliance Francaise d’Eldoret
01.2005 - 04.2006
Office Assistant
Winners Chapel International
Certificate - Computer Applications
Royal Institute of Management Studies