Beatrice Omondi
Room Division Manager With Safety And Caregiving Skills
Kisumu,Kenya
Summary
Coordinated Room division manager with more than 10 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services , managing individuals and group bookings and resolving common customer service issues. In-depth knowledge of the hospitality industry and business administration.
Knowledgeable housekeeping management professional familiar with hotel and home operations, cleaning procedures, and health and safety regulations.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Rooms Dicision & Reservations Manager
Dove Hotel,
Kigali
01.2016 - Current
- Objectives
- To provide quantitative decission and leadership support for the Front Desk
- Guest Relations Services and Housekeeping Departments
- Duties & Responsibilities
- Ensuring that there is quality standards of operations, assigning duties and responsibilities
- Handling guests’ issues at the Front Office, Guest Relations area and Housekeeping
- Handling guest complaints and ensuring a feedback is give to guests., Certificate in Home Based Care, Guidance and
- Counseling Tuungane Youth Centre, Kisumu.
Executive Housekeeper
Kigali View Hotel and Apartment
Rwanda
01.2014 - 01.2016
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
Public Health Counselor
Community Based Devevelopement | Kisumu County
01.2010 - 01.2014
- Objectives
- To help the patients and sometimes their families build coping mechanisms and skills to help them handle and manage issues related to depression, anxiety and other form of treatement for complex diseases
- Duties & Responsibilities
- I assisted with the support of patients with unstable mental health, assessing their conditions, and helping them find resources both during and after their time in the hospital
- 250791698162 benmuzondo@gmail.com
- Ben Ngoni Muzondo
- Phone:
- Email :
Education
Diploma - Sales And Marketing Education
Kenya Instituteuof Management
KenyaCertificate - Computer Packages
Emmanuel Computer College
KenyaDiploma - Business Management
Kenya Institute Of Management
Kenya 01.2006 - 1 2007
Certificate - Hotel Management
ELearning College
01.2017 - 1 2018
Certificate - CPR, AED And First Aid
Alison
Galway Ireland 04.2024
Diploma - Caregiving
Alison
Galway Ireland 07.2023
Skills
Office administration
Conflict management
Special reservations
Property management systems knowledge
EMR / EHR
Medication Administration
Community integration
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Timeline
Certificate - Hotel Management
ELearning College
01.2017 - 1 2018
Rooms Dicision & Reservations Manager
Dove Hotel,
01.2016 - Current
Executive Housekeeper
Kigali View Hotel and Apartment
01.2014 - 01.2016
Public Health Counselor
Community Based Devevelopement | Kisumu County
01.2010 - 01.2014
Diploma - Business Management
Kenya Institute Of Management
01.2006 - 1 2007
Diploma - Sales And Marketing Education
Kenya Instituteuof Management
Certificate - Computer Packages
Emmanuel Computer College
Certificate - CPR, AED And First Aid
Alison
Diploma - Caregiving
Alison
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.