Austine Onyina
Logistics | Customer Service | FMCG | Inventory Management
Nairobi
Summary
I`m an accomplished Logistics and Customer service expert with 5yrs of management experience. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Country General Manager
Wasoko
Nairobi
10.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
Logistics and Customer Service Manager
Wasoko
Nairobi
01.2022 - 09.2022
- Own the overall performance visibility for the region logistics team versus targets set m-o-m/ q-o-q
- Oversee a network of multiple Warehouses across the operational in EA region with 15%-20% Growth MOM
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Ensure that the performance goals are set and achieved, through the proper execution of performance metrics as it relates to Safety, Quality, Productivity and Customer Service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Food Sciences And Technology
Egerton University
Kenya 01.2012 - 11.2015
Skills
Performance improvement
undefinedTimeline
Country General Manager
Wasoko
10.2022 - Current
Logistics and Customer Service Manager
Wasoko
01.2022 - 09.2022
Bachelor of Science - Food Sciences And Technology
Egerton University
01.2012 - 11.2015
Similar Profiles
Leah NjugunaLeah Njuguna
Quality Assurance Engineer-L2 at WasokoQuality Assurance Engineer-L2 at Wasoko
Kevin NyaguthiiKevin Nyaguthii
East Africa Sales enablement lead at WasokoEast Africa Sales enablement lead at Wasoko
JOHN MAINAJOHN MAINA
Java Developer at WasokoJava Developer at Wasoko