Aunga Laura Ambiyo
Kisumu
Summary
Detail-oriented graduate with a Bachelor of Arts in Ecotourism and Hospitality Management, skilled in communication, management, sustainability, and customer service. Committed to leveraging education and administrative experience to enhance organizational effectiveness. Proven ability to manage schedules, coordinate tasks, and foster collaborative environments.
Overview
2
2
Languages
16
16
years of post-secondary education
8
8
years of professional experience
Work History
Receptionist
The Cliff Camp
Lake Nakuru
02.2025 - 07.2026
- Greeted guests warmly upon arrival at the camp.
- Assisted guests with check-in and check-out procedures efficiently.
- Scheduled appointments and coordinated events for visitors and staff.
- Managed phone calls and directed inquiries to appropriate staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided information about camp activities and local attractions to guests.
- Collaborated with team members to enhance guest experience consistently.
- Maintained cleanliness and organization of the reception area daily.
- Handled mail distribution and ensured timely responses to correspondence.
Receptionist
Little Gem Resort
Kakamega
05.2024 - 01.2025
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed phone calls and directed inquiries to appropriate staff.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
Receptionist Trainee
Jumuia Resort
Kisumu
01.2023 - 05.2023
- Managed front desk operations efficiently during peak hours.
- Answered phone calls and responded to inquiries promptly.
- Greeted guests warmly and directed them to appropriate areas.
Secretary
Fountain Revival Church
Kisumu
12.2019 - 06.2020
- Organized schedules for meetings and appointments with church leaders.
- Managed daily communications for church activities and events.
- Maintained accurate records of member information and attendance.
Customer service
Black Berry Enterprises
Kisumu
11.2018 - 02.2019
- Provided excellent customer service by anticipating guests needs.
- Provided excellent customer service by anticipating guests' needs.
- Provided customer service regarding weighbridge operations and policies.
- Provided customer service to vendors regarding payment inquiries.
Education
BSc. - Ecotourism and Hospitality Management
Egerton University
Nakuru , Kenya 08.2020 - 04.2024
Kenya Certificate of Secondary Education -
Lions High School
Kisumu, Kenya 01.2015 - 11.2019
Kenya Certificate of Primary Education -
Lake Primary School
Kisumu, Kenya 01.2007 - 11.2014
Skills
- Appointment Scheduling
- Office Organization
- Data Entry
- Customer Service
- Customer service
- Multitasking
- Communication Skills
Hobbies And Skills
- Swimming
- Cooking and baking
- Reading
- Hiking
- Traveling
Exposure
Microsoft office packages; Microsoft excel, Microsoft word and power point.
Languages
English
Proficient
C2
French
Beginner
A1
Timeline
Receptionist
The Cliff Camp
02.2025 - 07.2026
Receptionist
Little Gem Resort
05.2024 - 01.2025
Receptionist Trainee
Jumuia Resort
01.2023 - 05.2023
BSc. - Ecotourism and Hospitality Management
Egerton University
08.2020 - 04.2024
Secretary
Fountain Revival Church
12.2019 - 06.2020
Customer service
Black Berry Enterprises
11.2018 - 02.2019
Kenya Certificate of Secondary Education -
Lions High School
01.2015 - 11.2019
Kenya Certificate of Primary Education -
Lake Primary School
01.2007 - 11.2014