AUDREY MIROYA

• Lead a team to create safe and engaging entertainment programs for children aged 6months-17 years.
• Implement and enforce child safeguarding policies and risk mitigation strategies.
• Ensure Health and Safety standards are met in all activities.
• Coordinate with parents and hotel staff to ensure a seamless guest experience and Customer Satisfaction.
• Supervise Emergency Procedures and provide first aid when needed.
• Maintain accurate record-keeping of children’s activities and Public Health compliance.
• Support team members by Providing Feedback and Coaching.

• Displayed a friendly, caring, positive attitude with all children and parents at all times
• Ensured the safety and supervision of all children participating in activities
• Ensured the playroom is cleaned and organized at the end of each shift according to established standards
• Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
• Prepared range of written communications, documents and reports.
• Keeping up children’s hygiene by consistently tending to their needs (diapering, washing hands, wiping noses, etc.)
• Supervised waterslide operations and ensured all safety rules and regulations are followed
• Maintained and controlled use of Camp supplies, ensuring all are kept in good order and inventories are kept up to date
• Worked during the specific times listed on my schedule
• Performed CPR and First Aid as needed

• Oversaw daily activities of Youth Program staff, providing ongoing mentorship and support.
• Communicated with parents in a tactful and courteous manner to generate a high level of comfort.
• Assisted the Youth Activities Manager in planning, organizing and implementing entertaining and educational programs for all ages between 3 and 17.
• Managed youth programs and led a team to deliver structured activities for children aged 6 months - 17 years.
• Supervised an average of 50 children daily, ensuring compliance with Public Health policies.
• Trained and mentored staff, ensuring adherence to Child Safeguarding policies and Health and Safety standards.
• Managed program budgets and resources effectively.
• Implemented Emergency Procedures, ensuring preparedness for crisis situations.
• Provided Feedback to staff for performance improvement and team growth.

• Looked after toys, tools and other equipment for the children.
• Welcomed and looked after groups of children from various backgrounds.
• Attended mandatory in-house and external training for safe-guarding children and vulnerable adults.
• Engaged welfare benefits team and external agencies to address legal, financial and housing issues.
• Promoted and organized children’s activities (games, sport activities, etc.) whilst building trust with their parents
• Provided excellent hospitality to all guests.
• Recognized and addressed social work needs of individuals with mental health problems and learning disabilities.
• Participated in and/or lead Youth Department Team Building activities
• Conducted staff meetings, coach and develop talent
• Managed program budget
• Updated and maintained required documents
• Trained staff and conduct regular evaluations
• Summitted Safety Observations weekly and ensured Safety Representative follows protocols
• Demonstrated commitment to Company Service Values
• Provided excellent hospitality to all guests