AUDREY MBALA ODONGO
Nairobi
Summary
Motivated Customer Assistant with experience in providing top-notch support to consumers. Strengths include problem-solving, communication, and teamwork. Demonstrated ability to enhance customer experiences, build loyalty, and improve overall business performance. With a knack for streamlining processes and exceeding customer expectations, poised to make a positive impact in any team-centric setting.
Overview
5
5
years of professional experience
Work History
Customer Assistant
Naivas Supermarket
Nakuru
01.2022 - Current
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding products, prices, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Performed opening and closing procedures according to company protocol.
- Kept work area clean by sweeping floors, wiping counters and dusting shelves.
Housekeeping Room Attendant
Little Gem Resort
Siaya, Kenya
01.2020 - 01.2021
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replaced dirty linens with clean items according to established standards of quality control.
- Communicated with customers about requests for additional supplies or cleaning services.
- Communicated effectively with team members about daily assignments and task progress.
Education
Certificate - Fashion and Design
Robinas Institute of Tailoring
01.2022
Kenya Certificate of Secondary Education -
Rurigi Secondary School
01.2019
Kenya Certificate of Primary Education -
St. Joseph Primary School
01.2015
Skills
- Customer service
- Product knowledge
- Inventory management
- Visual merchandising
- Sales techniques
- Customer relationship management
- Effective communication
- Time management
- Team collaboration
Languages
- ENGLISH
- KISWAHILI
Hobbies and Interests
- Socializing
- Dancing
- Cooking
- Listening to music
References
Available upon request
Personal Information
- Profession: House Keeping
- Date of Birth: 01/01/02
- Gender: FEMALE
- Nationality: KENYAN
- Marital Status: SINGLE
- Religion: CHRISTIAN
Languages
English
First Language
References
References available upon request.
Timeline
Customer Assistant
Naivas Supermarket
01.2022 - Current
Housekeeping Room Attendant
Little Gem Resort
01.2020 - 01.2021
Certificate - Fashion and Design
Robinas Institute of Tailoring
Kenya Certificate of Secondary Education -
Rurigi Secondary School
Kenya Certificate of Primary Education -
St. Joseph Primary School
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