Joshua Atinda
Business Administrator , Customer service Expert,Team Manager and Trainer with Sales
Nairobi,30
Overview
4
4
years of professional experience
Work History
Talent Acquisition Business Partner position
Flowmingo
08.2025 - Current
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Monitored clients accounts.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Team Manager and Trainer
Pioneer Outsourcing
Nairobi
12.2022 - 07.2025
- Led a team of customer service representatives Agents, consistently achieving and exceeding performance targets.
- Implemented effective workflow management strategies that resulted in a 100% increase in team productivity.
- Processing orders and managing accounts.
- Managed client communications.
- Documenting and reporting.
- Evaluated training effectiveness and made continuous improvements to training curriculum and materials.
- Conducted ongoing training sessions to enhance employee skills and performance, resulting in improved customer satisfaction ratings.
- Reporting to the Operation manager regards Agents performance and updates.
Florist Support - Freelancer
Blossom Florist and Flower Delivery Service
03.2022 - 11.2022
- Respond to Florist Emails and give Immediate responds and solutions to their issues.
- Handling GBU Orders with Tasks: Verify Dup Post-Charge, Verify Legit Post-Charge and Verify Legit Order.
- Adjust payments/Process Payments.
- Respond to Incoming Calls.
- Processing customers orders.
Customer Service Representative
M-KOPA
05.2021 - 02.2022
- Manage large amounts of incoming phone calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
Education
Business Administration - undefined
KCA University
Skills
- Customer Service Specialist
- Microsoft Excel
- Customer Service
- Team Management
- Client Relations
- Virtual Assistant
- Zendesk
- Performance coaching
- Succession planning
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Certification
- Certified Talent Acquisition Partner , Flowmingo - 10th August, 2025 -10th February, 2026
Timeline
Talent Acquisition Business Partner position
Flowmingo
08.2025 - Current
Team Manager and Trainer
Pioneer Outsourcing
12.2022 - 07.2025
Florist Support - Freelancer
Blossom Florist and Flower Delivery Service
03.2022 - 11.2022
Customer Service Representative
M-KOPA
05.2021 - 02.2022
Business Administration - undefined
KCA University
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