Astrid Oseno
Operations Intern
Nairobi, Nairobi Province
Summary
Recent graduate with foundational knowledge in Operations and supply chain management, project management and hands-on experience gained through academic projects, internships and work experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to advance my career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Operations Intern
Airflo Limited
05.2024 - Current
- Cargo Intake process
- Assisted in the efficient intake of incoming shipments, ensuring accurate documentation and timely processing of goods.
- Temperature checking and documentation of perishables.
- Quantity checking of perishables to ensure accurate weight.
- Dimension and volumetric checking to ensure correct charge and invoicing of clients.
- Dispatch of goods and issuing gate pass for the same.
- Attending to other shipment at the sheds and EPZ SHIPMENTS
- Ensuring correct labeling of shipment with stickers indicating the destination to streamline the airlifting process.
- Ensured compliance with industry regulations by staying abreast of changing requirements and updating policies accordingly.
- Conducted preliminary inspections of received products to verify quality standards and report discrepancies to management.
- Maintained up-to-date records in the inventory management system, ensuring all received items were logged accurately and in a timely manner.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Contributed to customer satisfaction by providing timely and accurate responses to inquiries.
- Streamlined departmental filing system, significantly reducing time spent on retrieving documents.
- Participated in implementation of new software system to streamline operations.
- Supported development and launch of new operational strategies, contributing to improved outcomes.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Representative
Contact Center International ( CCI ) Kenya
02.2024 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative Assistant
Zou stationery and art
02.2023 - 06.2023
- Management of procurement of products
- Management of stock levels
- Management of correspondences
- Coordination of sales and supplies
- Invoicing
- Preparation of purchase and sales reports presented to the management
- Coordinated the supplier prequalification and managed the list of prequalified suppliers
Administrative Assistant
Gachie Mwanza & Co Advocates
10.2021 - 10.2022
- Management of front office
- Management of Clients files
- Coordinated the advocates schedules
- Coordinate organizational communication (telephone, Emails and Letters)
- In charge of the Managing Partners diary and court schedules
Procurement Assistant
Samuu wholesalers
11.2019 - 12.2019
- Handled procurement of products
- Managed stock levels of the organization
- Maintained procurement records and prepared procurement reports
- Issued LPO, Received supplies
- Maintain list of prequalified supplier
- Managed Sales records
- Participated in promotion of new brands in the market
Education
Bachelor of Science - Operations And Supply Chain Management
The University of Nairobi
04.2001 -
Diploma - Project Planning And Management
The University of Nairobi
04.2001 -
SPSS, STATA And Advanced Excel
Institute of Advanced Technology
01-2019
Skills
Computer proficiency
Technical Data Analysis
Sales records management
Cash and banking management
Project planning and management
Statistical Analysis
Report Writing
Active Listening
Operations research
Facility Management
Warehouse Management
Distribution Management
Maintenance Management
Procurement
Workflow Optimization
Operational Efficiency
Order Fulfillment
Supplier Relationship Management
Document Control
Multitasking
Time Management
Adaptability
Interpersonal Skills
Written Communication
Accomplishments
- Demonstrated exceptional communication skills by efficiently handling and redirecting an average of 30+ daily emails and phone calls, resulting in improved Client satisfaction and smoother internal communication during my tenure at CCI Kenya.
- Implemented an organized filing system for documents and records, reducing the retrieval time by 30% and enhancing accessibility for the Advocates at Gachies Mwanza and co. Advocates.
References
- Gachie Mwanza, Managing Partner, Gachie Mwanza and Co. Advocates, 0722595878, wakili@gachiemwanza.com
- Teclah Bor, Project Accountant, Global alliance for Improved Nutrition, 0728831909, teclahbor@gmail.com
- Ian Odhiambo, Skills Development ,Facilitator CareerBox CCI Kenya, 0799837853, odhiamboian369@gmail.com
Timeline
Operations Intern
Airflo Limited
05.2024 - Current
Customer Service Representative
Contact Center International ( CCI ) Kenya
02.2024 - 05.2024
Administrative Assistant
Zou stationery and art
02.2023 - 06.2023
Administrative Assistant
Gachie Mwanza & Co Advocates
10.2021 - 10.2022
Procurement Assistant
Samuu wholesalers
11.2019 - 12.2019
Bachelor of Science - Operations And Supply Chain Management
The University of Nairobi
04.2001 -
Diploma - Project Planning And Management
The University of Nairobi
04.2001 -
SPSS, STATA And Advanced Excel
Institute of Advanced Technology
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