Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Director/QIDP
Innovative Life Solutions Inc.
01.2015 - Current
Case Management for14 persons
Managed4 full-time residential managers,70 employees, and case management for14 clients
Developed and managed the implementation of quality assurance best practices
Created quarterly organization training schedule that lead to100% re-certification
Facilitate quarterly meetings, internal and external audits to ensure organization compliancy
Ensure that all ICF and Waiver Services are authorized for all Persons
Monitor all authorized services are implemented by all Consultants
Established communication between ICF and Waiver facility staffs and Consultants
Ensure that all mandatory trainings are completed
Coordinate the development, implementation, and monitoring of Persons
Prepared Court Reports for Committed Persons and Represented them in MR Court for DC
Ensured oversight for all clinical services for Persons I support
Selected Contributions:
Achieved100% audit rating with departmental quality assurance management
Developed organizational training program for150 staff members
Successfully Complete Annual Department of Health Survey(DOH) with Zero deficiencies for years
Successfully remove Immediate Jeopardy from one of the Facility Managed from Jeopardy to Zero Deficiencies
Program Manager/QDDP
Project ReDirect, Inc
01.2011 - 01.2015
Case Management for15 persons
Managed35 full/part time residential managers and employees and case management for15 clients
Developed and managed the implementation of quality assurance best practices
Created quarterly organization training schedule that lead to100% re-certification
Facilitate quarterly meetings, internal and external audits to ensure organization compliancy
Ensure that all Waiver Services are authorized for all individuals
Monitor all authorized services are implemented by all consultants
Established communication between Waiver facility staffs and consultants
Participates in the preparation of Waiver facility budget and housekeeping
Ensure that all mandatory trainings are completed
Coordinate the new IDS waiver services with Day Program
Assist with In Home Support Services and Respite Services
Coordinate the development, implementation and monitoring of Individual
Prepared Court Reports for Committed Persons and Represented them in MR Court for DC
Ensured oversight for all clinical services for Persons I support
Serve in the capacity of Assistant Program Director in the absence of the Director
Selected Contributions:
Achieved97% audit rating with departmental quality assurance management
Developed organizational training program for150 staff members
Obtain a Person centered Score of98% and95% in Critical Indicator for2014 PCR
Obtain a Person Centered Score of100% and98% in Critical Indicators for2015 PCR
Facility Director/QDDP
Individual Development, Inc
01.2008 - 01.2011
Managed two facilities in Washington, DC
Coordinate the development, implementation and monitoring of Individual Facilitation Plans and all related activities
Write monthly summaries, quarterly reviews and IHP plans/programs
Documented behavioural interventions and related documents according to regulations, standards, and procedures
Monitored clients' active treatment programs on a daily basis
Provided leadership and creativity in the development and improvement of individual programs
Coordinates services delivered by the day program
Prepare, and present related reports on all assigned administrative, management and habitation records
Assigned, directed, evaluated, and reviewed the work of the professional and paraprofessional staff
Selected Contributions:
Eliminated overtime by establishing appropriate staffing patterns
Maintain resources for Individuals without going over budget and saving company at least20% yearly
Residential Counselor
Metro Homes, Inc
01.2005 - 01.2007
Provide support with daily living activities to adults with mental disability including preparation of meals and housekeeping duties etc
Implemented client's daily habitation plan under supervision of Therapists, Speech Pathologists, Doctors, and Nurses
Administered medication and maintained medication administration records
Certified Nursing Assistant/Home Health Aide
Specialty Care Nursing Incorporated
01.2003 - 01.2005
Provide basic nursing care and daily living assistance to elderly and non-ambulatory patients in their homes
Provide general nursing care and rehabilitation for patients with brain injury, spinal cord injury, Orthopedic, and general surgery at National Rehabilitation Hospital
Careful observe psych patients' behaviors
Education
Masters of Arts - Health Care Administration
Ashford University
05.2014
Bachelor of Arts - Business Administration
Hood College
Frederick, MD
05.2002
Skills
Program Management
Incident Investigator
Person Centered Professional
Training & Development
Verbal/Written Communications
Personnel Recognition Programs
Recruitment & Selection
Case Management
Curriculum Design
Regulatory Compliance
Recruiting/Hiring
Problem/Complaint Resolution
Medicaid Waiver/ICF-MR
Therap/I manage (Electronic Documentation)
Reports/Documentation
Quality Assurance
Certification
Crisis Prevention Intervention
CPR/First Aid
Maryland Certified Medication Technician(CMT)
District of Columbia Certified Trained Medication Employee (TME)
DDA Assisted Living certification
MD CNA Certification
DDA Trainer the trainer certificate
Eden-at-Home, Person Centered Professional
DC DDS Level1 -Certified Incident Manger Investigator
DDS DC Training Facilitator for Phase I,II,III & IV
Accomplishments
Successfully developed and implemented an organizational training program for over 150 employees.
Achieved perfect compliance ratings in multiple Department of Health Surveys.
Enhanced organizational efficiency by eliminating overtime and reducing costs by 20% annually.
Recognized for outstanding leadership and performance in managing high-risk facilities.
Affiliations
Member, American Association on Intellectual and Developmental Disabilities (AAIDD) Member, National Association for Healthcare Quality (NAHQ) Volunteer, Local Community Mental Health Awareness Initiatives
Timeline
Program Director/QIDP
Innovative Life Solutions Inc.
01.2015 - Current
Program Manager/QDDP
Project ReDirect, Inc
01.2011 - 01.2015
Facility Director/QDDP
Individual Development, Inc
01.2008 - 01.2011
Residential Counselor
Metro Homes, Inc
01.2005 - 01.2007
Certified Nursing Assistant/Home Health Aide
Specialty Care Nursing Incorporated
01.2003 - 01.2005
Bachelor of Arts - Business Administration
Hood College
Crisis Prevention Intervention
CPR/First Aid
Maryland Certified Medication Technician(CMT)
District of Columbia Certified Trained Medication Employee (TME)
DDA Assisted Living certification
MD CNA Certification
DDA Trainer the trainer certificate
Eden-at-Home, Person Centered Professional
DC DDS Level1 -Certified Incident Manger Investigator
DDS DC Training Facilitator for Phase I,II,III & IV
Masters of Arts - Health Care Administration
Ashford University
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