Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maeri Aspenus Ondara

Customer Service Executive
Nairobi,30

Summary

I am a resilient, reliable and team player who is keen to detail and possess excellent oral and written communication skills. I have 2years of proven work experience as a customer service representative in two different busy work environments. I have worked in a busy call center with high volume calls. I successfully helped resolve customer issues and provide feedback immediately or called back to give the feedback. I escalated other issues that needed more attention to the relevant team for resolution. I possess Strong solution skills, high integrity and I’m a good time manager with ability to handle multiple tasks under pressure to meet set timelines.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work History

General Farm Worker

Self Employed
01.2020 - Current
  • Completed daily farm tasks according to established schedules, maintaining a steady workflow and meeting deadlines.
  • Harvested crops including onions, tomatoes, capsicum by hand and carried them to the sorting and storage area.
  • Prepared harvested crops for sale or storage by cleaning, sorting, grading, packaging, or labeling products accordingly.
  • Participated in ongoing professional development opportunities to continually enhance farming skills and knowledge.
  • Conducted regular inspections for pests and diseases on plants; applied appropriate treatments to maintain overall plant health.


Control room operator

AL FURSAN SECURITY SERVICES
06.2018 - 12.2019
  • In charge of CCTV
  • Assisted law enforcement departments with CCTV footage for incident reviewing
  • Kept watch of premises via CCTV
  • Reported any incidents to supervisor
  • Created logs and reports on CCTV operations
  • Reported any technical issues to the relevant team
  • Operated and controled audio and video

Customer Service Agent

JUMIA KENYA
05.2015 - 12.2015
  • Received inbound calls
  • Assisted customers with placing orders in the online platform
  • Assisted with resolving customer queries regarding their orders
  • Created returns for any defect items or wrong deliveries
  • Upsold and cross-sold to customers
  • Escalated issues to relevant departments for resolutions
  • Made outbound calls to provide customers with feedback on any pending issues

Customer Service Agent

ISON BPO
04.2014 - 05.2015
  • Received inbound calls
  • Assisted customers with their MasterCard issues
  • Requested for PIN resets from relevant bank for the customer
  • Escalated issues to relevant bank for resolutions in regards to MasterCard
  • Made outbound calls to provide customers with feedback on issues raised
  • Took and recorded customer details
  • Created call reports for the day

Data entry clerk

IPSOS SYNOVATE
10.2013 - 10.2013


  • Received hand written data and entered it into excel and word documents
  • Organized, sorted, and checked input data against original documents.

Voter Registration Clerk

IEBC
11.2012 - 12.2012
  • Registered voters by taking their biometric and alpha-numeric information

System Admin Trainee

MAKERERE UNIVERSITY
06.2012 - 08.2012
  • Installing computer software and hardware
  • Configuring computer software
  • Ensuring all computers on the network join their appropriate workgroups
  • Installing antivirus software
  • Creating account credentials for new users

Education

Bachelors of information technology - undefined

MAKERERE UNIVERSITY
08.2009 - 07.2014

Computer packages - undefined

African Institute of Research and Development Studies
01.2009 - 02.2009

A’ Level – Uganda Advanced Certificate Education - undefined

LIGHT SEC AND VOCATIONAL SCHOOL
UGANDA
01.2007 - 01.2008

O’ Level – Kenya Certificate of Secondary School - undefined

KISUMU BOYS’ HIGH SCHOOL
01.2001 - 01.2004

CCNA module 1 -

KENYATTA UNIVERSITY
08.2012 - 09.2012

Skills

  • Computer software and hardware installation

  • Resilient

  • Analytical

  • Strong Communication skills

  • Persuasive skills

  • Adaptable

  • Organized

  • Keen to detail

  • Problem solver

Timeline

General Farm Worker

Self Employed
01.2020 - Current

Control room operator

AL FURSAN SECURITY SERVICES
06.2018 - 12.2019

Customer Service Agent

JUMIA KENYA
05.2015 - 12.2015

Customer Service Agent

ISON BPO
04.2014 - 05.2015

Data entry clerk

IPSOS SYNOVATE
10.2013 - 10.2013

Voter Registration Clerk

IEBC
11.2012 - 12.2012

CCNA module 1 -

KENYATTA UNIVERSITY
08.2012 - 09.2012

System Admin Trainee

MAKERERE UNIVERSITY
06.2012 - 08.2012

Bachelors of information technology - undefined

MAKERERE UNIVERSITY
08.2009 - 07.2014

Computer packages - undefined

African Institute of Research and Development Studies
01.2009 - 02.2009

A’ Level – Uganda Advanced Certificate Education - undefined

LIGHT SEC AND VOCATIONAL SCHOOL
01.2007 - 01.2008

O’ Level – Kenya Certificate of Secondary School - undefined

KISUMU BOYS’ HIGH SCHOOL
01.2001 - 01.2004
Maeri Aspenus OndaraCustomer Service Executive