ASMAHAN MUGHOI ABDILLAHI
Kenya
Summary
Motivated and detail-oriented Hospitality Management professional with practical experience across front office, housekeeping, food and beverage, banqueting, and food production. Experienced in guest service, hotel operations, teamwork, and maintaining professional service standards. Seeking an opportunity to contribute strong hospitality skills and continue growing within the hotel industry.
Overview
1
1
Language
16
16
years of post-secondary education
3
3
years of professional experience
Work History
Hospitality Intern – 6 Months
Pullman & Mercure Nairobi Upper Hill
05.2026 - Current
- Rotated through front office, housekeeping, food & beverage/banqueting, and food production operations, gaining comprehensive hospitality experience.
- Supported guest check-in and check-out procedures at Pullman and Mercure Nairobi Upper Hill.
- Front Office: supported guest reception, check-in/check-out processes, guest inquiries, telephone etiquette, and general front office duties.
- Supported front office team in managing guest inquiries and reservations. with reservations, room allocation, and guest inquiries.
- Banqueting: prepared boardrooms and conference halls, set up tea/snack stations, served meeting guests, cleared and replenished service areas, and prepared rooms for subsequent meetings.
- Housekeeping: supported room and public-area standards, linen handling, cleanliness routines, and guest-service requirements.
- Coordinated housekeeping requests to maintain clean guest rooms and public areas.
- Food Production: assisted across kitchen sections, excluding butchery, while following food safety, hygiene, mise en place, and preparation standards.
Freelance Chef Services (Seasonal)
Julie caterers
NAIROBI, KE
01.2024 - Current
- Delivered customized chef services during festive seasons, preparing meals tailored to client preferences and utilizing provided ingredients.
- Ensured compliance with hygiene and food safety standards while managing multiple clients, contributing to high levels of customer satisfaction.
- Facilitated smooth guest check-in and check-out processes at Pullman and Mercure Nairobi Upper Hill, enhancing overall guest experience.
- Assisted front office team with reservations, room allocation, and guest inquiries.
- Managed housekeeping requests to ensure timely cleaning of guest rooms and common areas. to maintain clean guest rooms and public areas.
Internal Attachment – 3 Months
Utalii Hotel (Kenya Utalii College)
02.2026 - 04.2026
- Rotated through front office, housekeeping, food & beverage service, and food production, gaining hands-on experience in diverse hotel operations.
- Applied classroom knowledge in hotel environment, enhancing customer service, food handling, hygiene, teamwork, and professional service skills.
- Executed daily operational tasks in a timely manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Industrial Attachment Student
Pridelinn Plaza Hotel & Convention Centre
01.2025 - 07.2025
- Rotated through major hotel departments, gaining hands-on experience in front office, housekeeping, food and beverage, and food production, enhancing operational understanding.
- Managed guest reception, check-in/check-out, and reservations, while practicing cashiering and telephone etiquette to support efficient front office operations.
- Housekeeping: room preparation, cleanliness standards, linen handling, laundry procedures, and inspection routines.
- Provided restaurant and bar service, coordinated table setups, and handled order taking, ensuring positive guest interactions and service quality.
- Food Production: food preparation, basic cooking techniques, mise en place, kitchen hygiene, and food safety.
Education
Diploma - Hospitality Management
Kenya Utalii College
Nairobi , Kenya 10.2023 - 10.2026
Kenya Certificate of Secondary Education (KCSE) -
Rarakwa Girls High School
Murang'a, Kenya 01.2016 - 12.2019
Kenya Certificate of Primary Education (KCPE) -
Glorious Vision Academy
Kenya 01.2007 - 11.2015
Skills
- Food safety
- Guest relations
- Reservation management software
- Food & Beverage service
- Conference service
- Food safety practices
- Culinary presentation techniques
- Room inspection standards
- Team collaboration
- Customer service
- Interpersonal communication
- Food safety
- Food safety
LANGUAGES
Title: Hospitality Management Professional
Accomplishments
- Provided exceptional chef services during peak festive seasons, managing multiple clients and ensuring customer satisfaction.
- Completed a Diploma in Hospitality Management with comprehensive knowledge in food and beverage operations, production, service, and hospitality management.
Personal Information
English | Kiswahili | Italian
Languages
English
Intermediate
B1
Timeline
Hospitality Intern – 6 Months
Pullman & Mercure Nairobi Upper Hill
05.2026 - Current
Internal Attachment – 3 Months
Utalii Hotel (Kenya Utalii College)
02.2026 - 04.2026
Industrial Attachment Student
Pridelinn Plaza Hotel & Convention Centre
01.2025 - 07.2025
Freelance Chef Services (Seasonal)
Julie caterers
01.2024 - Current
Diploma - Hospitality Management
Kenya Utalii College
10.2023 - 10.2026
Kenya Certificate of Secondary Education (KCSE) -
Rarakwa Girls High School
01.2016 - 12.2019
Kenya Certificate of Primary Education (KCPE) -
Glorious Vision Academy
01.2007 - 11.2015