Ashpal Saberwal

• Directed supply chain functions, including stock management and supplier relations, ensuring seamless inventory processes and effective stakeholder communication.
• Spearheaded strategic projects such as implementing new IT systems, launching showrooms, and introducing new brands, driving business growth and market presence.
• Oversaw IT department initiatives, including deploying a customized sales management system and enhancing ERP systems in collaboration with software developers and engineers.
• Led the after-sales team, optimizing customer support processes to improve satisfaction and retention.
• Managed end-to-end IT and operational projects, aligning outcomes with shareholder and company expectations.

Key Achievements:

• Successfully implemented ERP system enhancements, reducing manual errors and increasing process efficiency by 30%.
• Launched two new showrooms within strict timelines and budgets, boosting regional sales by 25%.
• Established supplier relations that reduced procurement costs by 15% through better terms and streamlined communication.

• Utilized multiple marketing strategies to improve profitability.
• Surpassed assigned sales target for the previous financial year 2021/2022.
• Developed relationships with high-profile clientele by successfully employing unique sales techniques.
• Performed corporate training procedures to educate all new employees on Customer service, product knowledge of all technical items and new products launched by vendors.
• Employed effective problem-solving techniques, increasing client satisfaction & retain business relations.
• Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenues.
• Recognized and resolved compound problems that effected upper-level management and business initiatives.
• Managed digital marketing initiatives in accordance with consumer targets and needs.
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Developed procedures and guidelines while working with international Software development teams to create new sales process with the upgraded ERP.
• Designed and implemented an upgraded ERP sales process, improving operational workflows and increasing accuracy across the sales cycle.
• Maximized on Prospected leads, scheduled meetings and converted targets into customers at 90% rate
• Performed corporate training procedures to educate +40 new employees on new sales processes. Successfully facilitated trainings to both high level management and junior level team members.

Achievements

• Developed an efficient reordering system for international orders, ensuring accurate stock levels and reducing waste.
• Redesigned warehouse layout, optimizing space utilization and process flow.
• Integrated stock management with the Work Management System (WMS) for improved accuracy and reporting.

Key Achievements:

• Reduced dead stock by 20% through innovative inventory categorization and planning.
• Improved warehouse operations efficiency, leading to faster turnaround times for customer orders.

Achievements

The biggest success in this position was being able to roll-out a strategic and effective organizational procedure for the Retread department, I was working closely with the Head of the department to develop and deploy processes that allowed for very effective production and management related procedures. We were able to streamline the production process to reduce timelines on the retread processes which further encouraged clients to have repeat business, increasing revenue from this department.

Key Responsibilities over time

• Oversee entire Inventory and manage inventory replenishment.
• In-House H.S.E (Health Safety & Environment) officer.
• Maintain Personnel Records & support Function for Leaves, Loans, Overtime & Similar HR functions for over 20 staff.
• Assist with after Sales customer support - quotes / invoicing / orders processing & deliveries.
• Assist with counter sales.
• Manage logistics Fleet & its statutory, Maintenance & operational requirements.
• Support Production manager with administrative company policy processes and stand in for Production manager during Leave/emergencies.
• Customer service support - Manage, resolve and document all complaints/claims & follow due process through until classified as closed issue.
• Oversee building operations & Maintenance & timely action for any issue that may arise.
• Oversee regular self audits for process & quality are done and also action on non conforming areas of concern.
• Control, account, disburse replenish & manage petty cash.

Summary of Achievements

• Development of efficient stock control procedures.
• Creation and implementation of new policies and procedures regarding daily operational activities.
• Further engagement with customers to address concerns and requirements.
• Devised processes to boost long-term business success and increase profit levels.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Reviewed shift reports to understand current numbers and trends.
• Partnered with vendors and suppliers to effectively manage and budget.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Devised strategies to improve organization efficiency and optimize group management.
• Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
• Completed inventory counts and ordered merchandise.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Evaluated production schedules and orders to arrange required materials and plan staffing needs.
• Prepared and maintained production reports and personnel records.
• Managed personnel by implementing company policies, procedures, work rules and disciplinary action.

Observation and understanding of daily business activities, from kitchen management to Point of Sale ticketing systems. This internship opened me up to the practical understanding of 'what business is'. I quickly understood the importance of client relations, and high level of service; either through the product or service that was being offered. I understood the different but equally important supplier relation and how they can massively impact our own daily operations,

I got to experience the food and the daily running of this business, and got to learn some really good Chinese recipes (a skill I use to date).

Specialization in strategic management and operational efficiency.

• The curriculum develops your management capabilities by assessing and expanding your management skills. The course focuses on exploring and understanding contemporary management issues and lays emphasis on action, observation analysis and reflection,
  

A-Levels High School, Higher understanding of the following subjects;

• English Language and Literature
  
• Law
• History
• Psychology

O-Levels High School