Summary
Overview
Work History
Education
Skills
Travelling, reading, modelling
Timeline
Generic
Ashley Rossetti

Ashley Rossetti

Customer Service Representative
Nairobi,Kenya

Summary

Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.

Overview

5
5
years of professional experience
2
2
Languages
4
4
years of post-secondary education

Work History

Attraction Operator

Funscape Two Rivers Theme Park
03.2023 - Current
  • Participated in daily safety inspections, identifying potential hazards and reporting issues promptly to management.
  • Collaborated with team members to ensure smooth operation of attractions throughout the day.
  • Completed required training programs successfully, obtaining certifications in first aid response and other relevant qualifications for the role of Attraction Operator.
  • Promoted guest satisfaction by quickly addressing any concerns or complaints related to attraction operations or experiences.
  • Maintained cleanliness of assigned area, contributing to an enjoyable environment for guests.

Customer Service Representative

Tafaseel Business Service
10.2021 - 02.2023

• Managing a team of representatives offering customer support.

• Overseeing the customer service process.

• Resolving customer complaints brought to your attention.

• Creating policies and procedures.

• Planning the training and standardization of service delivery.

• Selecting and hiring new staff.

Receptonist

Four Points By Sheraton
05.2019 - 08.2021
  • Reduced incoming call response time by implementing an effective call routing system.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Bachelor of Science - Environmental Science

Nairobi Technical Training Institute
Nairobi, Kenya
04.2001 -

High School Diploma -

St Marys Mumias High School
Mumias, Kenya
02.2015 - 11.2018

Skills

Safety Management

Travelling, reading, modelling

Sure, I can share some insights on those hobbies!

Traveling: Traveling is one of the most enriching experiences one can have. It's about stepping out of your comfort zone and immersing yourself in new cultures, cuisines, and landscapes. Whether it's hiking through the Himalayas, wandering the streets of Paris, or exploring ancient ruins in Machu Picchu, every destination offers a unique adventure. Traveling broadens your perspective, teaches you about different ways of life, and creates unforgettable memories. It's a chance to break routine, challenge yourself, and discover the beauty of our diverse world.

Reading: Reading is a gateway to endless worlds and possibilities. Whether it's fiction, non-fiction, poetry, or essays, books have the power to transport you to different times and places, expand your knowledge, and spark your imagination. From classic literature to contemporary bestsellers, there's a book out there for everyone. Reading not only entertains but also educates, inspires, and challenges your thinking. It's a lifelong journey of exploration and discovery that can enrich your life in countless ways.

Modeling:Modeling is a form of creative expression that involves embodying characters, concepts, or products through posing and movement. From fashion runways to photo shoots, models play a crucial role in bringing ideas to life and capturing the imagination of audiences. It requires confidence, versatility, and an understanding of how to convey emotions and narratives through body language and facial expressions. While it's a competitive industry, modeling offers opportunities for self-discovery, personal growth, and connecting with others in the creative community. It's a chance to showcase your unique style and personality while leaving a lasting impression through visual storytelling.

Timeline

Attraction Operator

Funscape Two Rivers Theme Park
03.2023 - Current

Customer Service Representative

Tafaseel Business Service
10.2021 - 02.2023

Receptonist

Four Points By Sheraton
05.2019 - 08.2021

High School Diploma -

St Marys Mumias High School
02.2015 - 11.2018

Bachelor of Science - Environmental Science

Nairobi Technical Training Institute
04.2001 -
Ashley RossettiCustomer Service Representative