Summary
Overview
Work History
Education
Skills
Timeline
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ASHA SWAIB

Nairobi, Nairobi Province

Summary

Dynamic Administrative Manager with a proven track record at Luxury Vehicle Imports Limited, excelling in office management and staff development. Enhanced operational efficiency through strategic planning and improved administrative processes, while fostering exceptional customer service. Skilled in database administration and effective communication, driving significant cost reductions and team performance.

Overview

14
14
years of professional experience

Work History

Administrative Manager

LUXURY VEHICLE IMPORTS LIMITED
11.2023 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
  • Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Local Representative / Director

World Navi Co Ltd
10.2017 - Current
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Sales Executive

WORLD NAVI CO LTD/ LUXURY VEHICLE IMPORTS LTD
09.2011 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
  • Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
  • Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Trained new employees on customer service, money handling and organizing strategies.

TEAM LEADER

WORLD NAVI CO LTD
11.2022 - 10.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.

Education

Bachelor of Arts - DEVELOPMENT STUDIES

MAKERERE UIVERSITY
KAMPALA, UGANDA
01-2011

Skills

  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • Customer service management
  • Database administration
  • Payroll control
  • Verbal and written communication
  • Administrative improvement
  • Time management
  • Administrative management
  • Work Planning and Prioritization
  • Training and orientation
  • Planning and prioritization
  • Records and database management

Timeline

Administrative Manager

LUXURY VEHICLE IMPORTS LIMITED
11.2023 - Current

TEAM LEADER

WORLD NAVI CO LTD
11.2022 - 10.2024

Local Representative / Director

World Navi Co Ltd
10.2017 - Current

Sales Executive

WORLD NAVI CO LTD/ LUXURY VEHICLE IMPORTS LTD
09.2011 - Current

Bachelor of Arts - DEVELOPMENT STUDIES

MAKERERE UIVERSITY

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ASHA SWAIB