ASCAR BACH

• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
• Leveraged bookkeeping software and automated processes to reduce errors.
• Coordinated with human resources department to handle payroll and personnel databases.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.

• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients, and updated client records.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained visitor log for entering and leaving facility for security purposes.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Completed professional development in Human Resources Management

SUCCESFULLY FINISHED MODULE 1 OF BUSINESS MANAGEMENT

ATTAINED A PLAIN GRADE IN KCSE