Asaph Kamau

In this role I assist the camp manager in all aspects of daily operations

• Assist the camp manager in organizing and monitoring delegated tasks and projects.
• Assist the camp manager in organizing guest activities.
• Assist the camp manager in designing and implementing daily plans.
• Meet and great, check-in, check out and act as a main point of contact at camp for guests.
• Conduct the guest arrival briefing and indemnity.
• Act as a liaison between guests and camp management to ensure smooth communication is achieved to reduce delays or mistakes in service and customer care.
• Conduct regular quality, service, safety, and standards checks to ensure guest satisfaction.
• Prepare stock, inventory, camp consumption, and waste reports.
• Perform all related office and admin-related tasks required.
• Perform all related camp management duties in the absence of the camp manager.
• Hosting of guest meals, sundowners in rotation with the camp manager.

• In this role, I worked with relationship managers in handling customer portfolios with the aim of retention and closing new businesses
• Specifically, I;
• Manage more than 100 transactional, and loan portfolios
• This includes reading up on each client and understanding their unique needs
• Maintain a sales pipeline, meet set targets, and monitor the quality of the portfolio I manage
• Raise credit proposals, including a financial analysis to support all the cases to the credit team for deliberation and approval
• I have a success rate on all my credit proposals
• Renew and extend existing credit terms with high-quality borrowers through loan top-ups and cross-selling new credit facilities
• Monitor client account movement, specifically to ensure repayments or arrears collection is prompt
• Additionally, encourages client accounts to remain properly funded
• Close additional transactional business, specifically third-party payment movement within the account, FX business, and channel utilization with an aim of growing per-client revenue to the bank
• Monitor portfolio compliance to internal and external policies, for instance; credit facility covenants, penalties, KYC requirements, and AML checks.

• Grew in my role at the bank to Customer service where I;
• Served as the hold-over Branch manager for the Nairobi region, this role substituted for Branch managers on leave, new branches, and temporary vacancies.
• Led departmental compliance, specifically checking compliance with company policy and regulatory directives like KYC, AML, and CFT as provided by the central bank
• I have achieved 100% team compliance in annual audits
• Managed the Enquiries desk at the bank, handling all in-person, telephone, and email requests
• Requests revolved around complaints, escalations, products, and billing/tariffs
• I worked with a turnaround time (TAT) deliverable of 24 hours
• Handled and continually hit business development and cross-selling targets
• Onboarded all new staff at the bank branch into their roles ones posted from HQ
• This included hands-on training and sharing tips on hitting targets and objectives
• Managed the operations desk at the branch, specifically, I ran accounts opening, chequebook ordering and issuance, Debit and Credit card registration, and funds transfers

• Headed the Teller department, consolidating and reconciling daily banking hall transactions from other tellers
• Receiving cash from customers, processing payment requests, processing cheques to cash custodian responsibilities
• Adhered to safe deposit box procedures, operations and guidelines while assisting customers
• Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
• Provided regular reporting of unallocated cash
• Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws
• Adhered to strict financial and customer data guidelines to avoid breaches and information misuse
• Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.