Arnold Kipkorir
Account Executive
Nairobi,Kapsabet
Summary
Resourceful Sales and Account Executive with progressive career in Sales and Marketing. Proven track record of increasing sales and revenue through excellent relationship-building skills, consistent follow-through with customers and exceptional negotiation abilities. Excellent consultative selling talents.
Overview
4
4
Certifications
16
16
years of post-secondary education
4
4
years of professional experience
Work History
Account Executive
Safaricom PLC
Nairobi, Nairobi
12.2019 - Current
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Built and maintained positive relationships with diverse stakeholders.
- Upsold special packages while preparing quotes for potential clients, consistently maintaining accuracy.
- Presented key decision-makers with new and updated account strategies.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Generated seasonal creative pitches for clients targeting various consumer groups.
- Stayed up-to-date on changing industry and product standards and trends related to home and consumer accounts.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Delivered cutting-edge services to clients to secure additional business and grow revenue streams.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Developed and managed plans to grow territory more than 100% through granular business continuity plans.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base, monitoring changes to customer account profiles.
Team Leader
Wananchi (K) Group (ZUKU)
Nairobi, Nairobi
08.2018 - 11.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Initiated timely response to emails, voicemails and written correspondence.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Molded team and embraced change to adapt within dynamic market.
- Partnered with dealerships to identify and capitalize on sales trends and brand initiatives.
- Optimized customer support by establishing collaborative service environment.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Led team of 20 members while providing exceptional customer service.
Brand Ambassador
Safaricom PLC
Central, Thika
05.2017 - 03.2019
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product value, quality and style to educate and entice potential customers.
- Rang up customers by processing cash and credit payments to complete 20 sales transactions on average.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Provided customer service using extensive knowledge of Zidisha Plus voice solution.
- Snapped professional quality photographs to use on social media channels for promotional campaigns.
- Resolved problems, improved operations and provided exceptional service.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
Bachelor of Science - Environmental Studies
Kenyatta University
Nairobi 09.2011 - 07.2015
High School Diploma -
Kakamega High School
Kakamega 02.2005 - 11.2009
Ebulako Primary School
Maseno 01.1997 - 11.2004
Skills
Relationship building and management
Business development and planning
Forecast preparation
New business opportunities
Marketing strategy implementation
Needs assessment
Sales proficiency
Strategic selling
Strong relationships
Customer rapport
Sales target monitoring
Sales Strategies
Product and service sales
Business Development
Customer Relations
Written and verbal communication
Goals and performance
Account management
Lead Generation
Progress reporting
Contract Negotiation
Territory Management
Staff Management
Account servicing
Accomplishments
- Documented and resolved customer churning rate which led to development of a flexible payment option for customers with financial issues ensuring brand love.
- Grew revenue by 10% quarterly increasing market share.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Certification
CSP - Certified Sales Professional
Timeline
Account Executive
Safaricom PLC
12.2019 - Current
Team Leader
Wananchi (K) Group (ZUKU)
08.2018 - 11.2019
Brand Ambassador
Safaricom PLC
05.2017 - 03.2019
Bachelor of Science - Environmental Studies
Kenyatta University
09.2011 - 07.2015
High School Diploma -
Kakamega High School
02.2005 - 11.2009
Ebulako Primary School
01.1997 - 11.2004