ANYANGO PURILY OKOTH
Nairobi
Summary
A highly disciplined, hardworking and self-motivated fast learner looking for a Flight Attendant position in order to offer 3 years work experience in customer service. Have excellent interpersonal and communication skills, strong problem solving skills with the ability to remain calm under pressure . strong attention to details with the ability to multitask .Currently working with Nairobi expressway as a toll collector . Graduated from the University of Nairobi with a Bachelor of science degree in meteorology . Consistently exceeded targets in extraction, evaluation and interpretation of meteorological information while at Jomo Kenyatta International Airport.
Overview
5
5
years of professional experience
Work History
Toll Collector
Nairobi -Expressway
08.2023 - Current
- Excellently communicated in English and Kiswahili to assist motorists and respond to inquiries concerning tolls, policies,available payment options, directions and routes. Thus enhancing customer satisfaction.
- Developed strong skills in conflict resolution while timely addressing disputes regarding fare discrepancies or other customer complaints .
- Professionally collaborated with team members to ensure smooth operations during peak hours and special events. Also provided back up at key times having learned duties for various positions.
- Promoted safety awareness among motorists through clear signage displays and timely updates on road conditions when necessary.
- Contributed to revenue generation with accurate data entry ,proper cash handling and prompt depositing of collected tolls.
Customer Service Representative
Nairobi- Expressway
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism and remaining calm under pressure while resolving disputes.
- Resolved escalated customer complaints efficiently with empathy finding satisfactory resolution resulting in increased loyalty, restored confidence in company's commitment to service excellence and repeat business.
- Developed rapport with customers through excellent communication and active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team resulting to salary increase.
- Collaborated with team members to develop best practices for consistent customer service delivery. Also trained new Customer Service Representatives on company policies,procedures and best practices towards excellent service delivery in customer satisfaction.
Student Intern
Kenya Meteorological Department
05.2019 - 08.2019
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period. Prepared 4 flight folders weekly with the help of the supervisor to ensure clients received timely and accurate information on weather
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Expanded professional network by actively engaging with colleagues and mentors within the organization, fostering valuable connections for future career opportunities. Participated in issuance of weather alerts and warnings during severe weather conditions like thunderstorms and cyclones.
Education
Bachelor of Science - METEOROLOGY
UNIVERSITY OF NAIROBI
Nairobi, Nairobi Province, Kenya09.2020
Skills
- Interpersonal and communication skills
- Problem-Solving
- Customer service excellence
- Multitasking proficiency
- Adaptability and Flexibility
- Emergency Situations Management
- Aircraft Emergency Reports
- Passenger Needs Assessment
- Passenger Assistance
Positionappliedfor
Flight Attendant
Personal Information
- Date of Birth: 02/27/1994
- Gender: Female
- Nationality: Kenyan
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Toll Collector
Nairobi -Expressway
08.2023 - Current
Customer Service Representative
Nairobi- Expressway
01.2022 - 08.2023
Student Intern
Kenya Meteorological Department
05.2019 - 08.2019
Bachelor of Science - METEOROLOGY
UNIVERSITY OF NAIROBI
Similar Profiles
Walter KhalumiWalter Khalumi
Security Guard at NairobiSecurity Guard at Nairobi
Eric Bundi Gichobi, MKIMEric Bundi Gichobi, MKIM
Assistant Programs Manager at Catholic Archdiocese Nairobi – Caritas NairobiAssistant Programs Manager at Catholic Archdiocese Nairobi – Caritas Nairobi
TWALHA ANENE AMUKOYATWALHA ANENE AMUKOYA
ASSISTANT PROCUREMENT OFFICER at THE UNIVERSITY OF NAIROBIASSISTANT PROCUREMENT OFFICER at THE UNIVERSITY OF NAIROBI