ANUSHA MYLAMALA
Eldoret
Summary
Dynamic leader with a proven track record at CSB Bank Ltd, excelling in risk assessment and team-building. Spearheaded branch to win "Best Branch" awards by leveraging sales expertise and strategic thinking, resulting in a 15% efficiency boost. Skilled in stakeholder engagement and process improvement, adept at transforming challenges into actionable solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Branch Manager
CSB Bank Ltd
03.2014 - 05.2020
- Led team of 23 officers, overseeing all branch sales for retail liability products including CASA and term deposits.
- Spearheading credit processing and management of the advance portfolio of the branch.
- Appraising credit proposals, scrutinizing documents before sanctioning credit, assessing the creditworthiness of accounts, and taking adequate steps to ensure receipt of payments and recovery of bad debts.
- Achieving branch goals through new business acquisition, and enabling the achievement of the highest level of service health of the branch by adhering to operational processes, and closely monitoring complaints and service issues.
- Meeting deadlines by proactively managing individual and team tasks, and streamlining processes.
- Developed and maintained relationships with customers and business partners in order to maximize customer satisfaction and loyalty.
Assistant Manager
CSB Bank Ltd
11.2009 - 02.2014
- Managing day to day branch operational functions including cash Management Services, Payment/Collection, ATM, Locker operations, Remittances, branch standardization; ensuring customer and employee satisfaction including closer collaboration
- Monitoring operations including cheque processing, cash, new Account openings and loans
- Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Coordinated with senior management to implement strategic plans for revenue growth
- Streamlined operational processes, resulting in a 15% increase in efficiency
- Oversaw daily operations, including opening and closing procedures, to maintain store standards
Education
Master of Science -
Andhra university
Visakhapatnam, India01.2008
Bachelor of Science -
Acharya Nagarjuna University
Vijayawada, India01.2006
Skills
- Risk assessment
- Sales expertise
- Resource optimization
- Team-Building
- Strategic thinking skills
- The ability to turn information into action
- Analytical Decision-Making
- Communication management
- Project management
- Branch operations management
- Customer relationship management
- Performance management
- Stakeholder engagement
- Process improvement
Certification
- Project Management Professional (PMP), Project Management Institute (PMI), USA
- Certified Associate of Indian Institute of Banking (CAIIB), Indian Institute of Banking (IIBF)
- Junior Associate of Indian Institute of Banking (JAIIB), Indian Institute of Banking (IIBF)
- Specified Person Certified (SP) for Life and Non-Life Insurance, Insurance Regulatory and Development Authority (IRDA)
- Banking Codes & Standards Board of India (BCSBI), Indian Institute of Banking (IIBF)
Accomplishments
- Best Branch in region award in 2015-2016 under life insurance business.
- Best Branch in 2016-2017 under Health Insurance.
- Success in turning around underperforming branches and increasing branch productivity.Reversed losses into profits by restructuring problematic accounts.
- Devised , deployed and monitored processes to boost long term business success and increase profit levels with high net worth clients ( HNI Clients ) . Compile, monitor , validate & maintain internal data metrics to formally assess business performance . Augmented business from 23 Crores to 70 crores within a span of 4 years for Vishakhapatnam branch . This was achieved by penetrating accounts and upselling existing clients on products .
- Conferred with the “Best Performance Branch” award twice for Vishakhapatnam, for the financial year 2015-
2016 and 2018-2019 . This award was received by competing branches across Tamil Nadu, Karnataka,Andhra Pradesh and Telangana . - Achieved increased payment frequency . Reduced NPA with regards to Educational loans of the Pondicherry branch from 5 % to 1.5% within a span of 18 months, by negotiating payment arrangements with customers who
have delinquent loans . - Successfully facilitated shifting of “low -performing” branches in Visakhapatnam (2017) and Guntur (2018) to
high walk-in / high visibility locations .
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Branch Manager
CSB Bank Ltd
03.2014 - 05.2020
Assistant Manager
CSB Bank Ltd
11.2009 - 02.2014
Master of Science -
Andhra university
Bachelor of Science -
Acharya Nagarjuna University
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