ANTONY WANJIHIA NYAMBURA
Ruiru
Summary
Branch Banking Relationship Officer with proven track record in enhancing customer satisfaction and driving revenue growth. Expertise in customer relationship management, financial product sales, and regulatory compliance. Strong communication and problem-solving skills facilitate effective client engagement and achievement of financial objectives. Consistently recognized for improving client retention and maximizing cross-sell opportunities.
Overview
11
11
years of professional experience
Work History
Branch Relationship Officer
Equity bank (k)Ltd
Nairobi
08.2021 - Current
- Conducted customer interviews to assess financial needs, recommend products, and monitor suspicious activities according to anti-money laundering guidelines.
- Processed customer account applications, verified documentation accuracy, and maintained compliance with regulatory requirements during account opening.
- Updated customer information in the banking system efficiently, and ensured accurate data entry into the system by verifying inputted information regularly.
- Maintained records of all accounts opened and closed in accordance with established procedures.
- Verified customer identity and other relevant information against applicable regulations.
- Monitored changes in financial regulations that could affect the company's operations.
- Ensured accurate data entry into the system by verifying inputted information regularly.
- Analyzed customer profiles to determine their risk level based on various criteria, such as occupation, nationality, or source of funds, while also collaborating with other departments, such as IT or Risk Management, when needed.
- Participated in training sessions conducted by Compliance department regarding KYC and AML procedures.
- Ensured that the company adheres to internal control standards by performing periodic reviews and audits of accounts opened and closed during the period under review.
- Coordinated with external auditors for annual audits, providing necessary documentation and explanations.
- Ensured compliance with tax regulations, preparing and submitting tax returns and other necessary filings.
- Resolved client account inquiries and banking service issues by educating customers on branch products to increase usage.
- Collaborated with team members to enhance customer service experiences.
- Supported marketing initiatives to promote financial products and improve visibility.
Mentor Volunteer
Equity Group Foundation
Nairobi
02.2016 - 06.2021
- Coordinated workshops and group discussions for diverse participants.
- Supported participants in overcoming challenges through active listening.
- Fostered a welcoming environment to encourage open communication.
- Collaborated with team members to enhance program effectiveness.
- Engaged with community stakeholders to promote mentorship opportunities.
- Developed trust-based relationships with mentees through active listening sessions.
- Participated in group outings or events aimed at increasing awareness regarding various important topics relevant to youth development.
- Motivated participants to stay focused on achieving short-term objectives while maintaining a long-term vision for themselves.
- Organized meetings with mentees, monitored progress, and discussed any difficulties they encountered.
- Educated participants on how best utilize available resources in order to achieve their desired goals.
- Empowered mentees to make informed decisions about their future plans and aspirations.
- Encouraged open communication between mentor and mentee by engaging in meaningful conversations.
- Provided resources that would help further develop each participant's interests or hobbies.
- Worked closely with partner organizations such as schools, churches, and community centers in order to expand outreach efforts beyond just one organization's scope.
- Supported the development of social skills through activities designed to increase confidence levels among participants.
- Provided guidance and support to mentees in developing their individual goals and objectives.
- Helped create an environment conducive to learning by providing positive reinforcement and feedback.
- Assisted mentees in exploring career options, educational opportunities, and life skills development.
- Collaborated with other mentors to provide a comprehensive approach towards the development of each individual's needs.
- Facilitated workshops on topics such as self-esteem building, goal setting, decision making.
- Served as an advocate for youth by providing them with access to community services or programs available within their area.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
Relationship Officer.
Equity bank (k)Ltd
nakuru, Kenya
03.2015 - 08.2015
- Analyzed client needs, identified opportunities for cross-selling and upselling financial products that meet clients' objectives in order to recommend appropriate banking products and services.
- Resolved customer inquiries efficiently, maintaining high service standards.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
Education
Bachelor of Economics -
Kenyatta University
Nairobi07-2022
High School Diploma -
Nairobi School
Nairobi11-2014
Skills
- Client relationship management
- Banking operations
- Transaction processing
- Regulatory compliance and compliance risk management
- Financial product expertise
- Customer service enhancement
- Risk assessment
- Team collaboration and team player
- Conflict resolution
- Active listening, interpersonal, and communication skills
- Performance monitoring
- Mentorship support
- Knowledge of diaspora banking and international money transfer (IMT) services and practices
- Client retention strategies
- Anti-money laundering compliance
- Continual learning mindset
- Know your customer protocols, customer due diligence, and enhanced due diligence practices
- Referral generation techniques
- Cross-selling opportunities identification
- Financial analysis capabilities
- Staff management skills
- Written communication proficiency
- Customer needs assessment skills
- Coaching and mentoring abilities
- Client acquisition strategies
- Complex problem-solving skills
- Commodity risk management expertise
- Statement reconciliation proficiency
- Detail-oriented, analytical, attentive to detail, and the ability to multitask
- Records management skills
- Consumer demand analysis
- Market research capabilities
- Compliance risk management
Affiliations
- Active player in chess and scrabble, participant in several competitions such as inter-banks and other tournaments held across the country.
Languages
English
First Language
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
References
ELIJAH NYANJUI MAINA
RELATIONSHIP MANAGER OPERATIONS-RUIRU BRANCH
0723649121
elijah.maina@equitybank.co.ke
BENARD NGUGI MIRINGU
EQUITY MENTORSHIP FIELD COORDINATOR-COAST REGION
0763296062
benard.miringu@equitybank.co.ke
Timeline
Branch Relationship Officer
Equity bank (k)Ltd
08.2021 - Current
Mentor Volunteer
Equity Group Foundation
02.2016 - 06.2021
Relationship Officer.
Equity bank (k)Ltd
03.2015 - 08.2015
Bachelor of Economics -
Kenyatta University
High School Diploma -
Nairobi School