Quantum Computing
Antony Nderitu Kaguthai
IT Infrastructure Expert
Nairobi
Summary
Seasoned IT Systems and Projects Manager with experience in Information & System Security, Network Infrastructure, Systems development, Service delivery, IT business operations, Vendor management, Stakeholder engagement, VOIP billing and Voice platforms, Data Center roll-out and Management, Project Management, Customer Service and Team Management
Overview
17
17
years of professional experience
14
14
years of post-secondary education
10
10
Certifications
1
1
Language
Work History
Tech Engineering Lead/ Senior Manager Infrastructure & Shared Services
Safaricom PLC
11.2021 - Current
- Oversee all operations and support for the systems within IT Infrastructure and Shared Applications
- Single point of contact for al IT Infrastructure and Systems that server Corporate Centre’s and other Centers of Excellence including Layer 2 and Layer 3 support
- Management of the organizations ERP, SCM, ERP, FCM, Databases, as well as key Infrastructure across all our Data Centers – Servers, Storage, Backup and Cloud
- Financial management – OPEX budget planning, vendor management, support contract compilation & monitoring
- Project Commissioning - E2E accountability as a gate keeper ensuring all new systems coming to the production environment meet production standards and have elements of BCP Security, redundancy, and monitoring
- Leadership & HR management; Build the skillset according to the fit for future program
- Team performance management, Regular team, and one-on-one engagements
- Governance and compliance -Ensure that technical solutions are compliant with all documented Safaricom policies and meet all security standards
- Operational Excellence- Owns and executes Operational Excellence Program to improve Customer Experience, Improve Availability, Zero Touch Operations, AIOps, and BCP.
Team Leader System Administration
Oldmutual Group
03.2018 - 11.2021
- Responsible for tasks assigned to the team and ensures the quality of the work performed and the completion of the work is on time
- Work includes Systems Administration to ensure effective daily operation and to resolve problems as they arise, which shall be met through performance of listed tasks
- Cloud Solutions Design & Architecting
- Responsible for leading the team with an emphasis on providing troubleshooting and problem resolution skills of system resources, ensuring the system management policies and processes are adhered to and carried out in the manner described
- Windows Administrators must be able to create and maintain Windows Server Group Policy’s, File and Print Services, Server Roles and Features, Active Directory Infrastructure, Network Services and Policy’s, File and Storage Solutions, Implement Business Continuity and Disaster Recovery
- Technical support is provided in the areas of Microsoft Windows or higher operating systems that include Windows 2008, 2008r2, 2012r2, and future versions of all DLA Microsoft Windows Servers
- Responsible for monitoring and closing Remedy tickets assigned to contract team members by the due date and time
- Process improvement and automation
- Support and troubleshooting from the OS, application and network level; resolves system hardware, software and networking issues; configuring, optimizing, fine-tuning and monitoring operating system software and servers; performing system backups and recovery and conducting server builds.
Team Leader ICT Infrastructure
HF Group Ltd
05.2017 - 03.2018
- Provide support to Local and Wide Area Network users within multi-services platforms
- Monitor System Performance of the core Network, routers and WAN links to ensure optimum efficiency
- Review IT infrastructure policies regularly to ensure compliance with guidelines
- Review network configuration and plans cost-effective upgrades to keep up with changing technology, growth of bank, and needs of banks components
- Build a Network architectural framework that is applicable throughout the organization
- Cloud Solutions Design & Architecting
- Evaluate and select new Networking technology to support new products and services such as Smart Cards, ATMs, Electronic Banking, Mobile Banking etc
- For the Bank
- Direct supervise the work of personnel and/or contractors assigned to the department, in terms of network equipment and software installation, systems support and maintenance and organizes prompt network support by assigning the available technical resources while exercising quality assurance functions
- Develop Maintain and Review SLA’s with external vendors that provide the Bank with Solutions and ensure that they are able to deliver the SLA the Bank has agreed with
- Specification, selection, and procurement of network hardware and software
- Protect and enhance the life of IT assets of the Bank, including hardware maintenance
- Manage a team of outsourced Support vendors based on both head office as well as regional offices for support of the banks hardware platform
- Coordinate outsourced vendors for PCs, Network equipment, UPS systems and require regular maintenance is carried out as appropriate
- Work closely with vendors to ensure an up to date inventory of Banks equipment is kept and maintained
- Coordinate and work closely with the bank’s Property administration and ensure proper Storage and disposal of IT equipment after they are declared obsolete.
Manager Infrastructure and Security Services (Acting)
Faulukenya Microfinance Bank Ltd
08.2016 - 05.2017
- Infrastructure: Implement a standardized company-wide IT architecture
- Maintain a messaging/e-mail infrastructure that facilitates communication and collaboration with the rest of the world
- Bridging different technical platforms to allow sharing of functions and data between applications
- Support and work towards implementing a shared or common IT infrastructure as per strategy
- Ensure the voice, video and data network design and implementation is cost effective and scalable, and supportive of new applications
- Develop a secure, robust Internet infrastructure capable of initiating and executing all business transactions with integrity
- Maintain an applications and technology infrastructure guidelines
- Maintain a reliable IT infrastructure with mechanisms to facilitate timely problem resolution in the event of an outage, congestion, or other problem
- Ensure core infrastructure is fault tolerant and supports availability in excess of 99.99 percent
- Drive both simplicity and flexibility throughout the technology environment
- Security: Implement Network and Systems security policies and technologies to maintain confidentiality of client information
- Implement a data architecture that provides uniform and secure mechanism for data acquisition, storage, retrieval, processing and update
- Maintain sufficient computer forensic expertise to combat specific threats and to investigate, alert and advice management on specifics actions
- Maintain sufficient backup and disaster recovery expertise to minimize the effect of catastrophic events on the information technology infrastructure
- Establish business continuity plans to ensure reliable and secure service delivery
- Data – Applies across all systems: Incorporate transparency and consistency into data design across all systems to provide users with easily accessible data over the network
- Promote availability of an integrated view of Faulu and clients’ non-confidential information across Faulu business units
- Supervisory: To guide, lead and manage the staff under my supervision in such a manner that promotes motivation, efficiency and a high degree of discipline in all activities
- Participate in the setting of annual objectives and inculcate a culture of quad-annual performance appraisal within the ICT Department.
System Administrator
Faulukenya Microfinance Bank Ltd
07.2014 - 08.2016
- Maintain messaging/e-mail infrastructure that facilitates communication and collaboration with the rest of the world
- Bridging different technical platforms to allow sharing of functions and data between applications
- Support and work towards implementing a shared or common IT infrastructure as per strategy
- Ensure the voice, video and data network design and implementation is cost effective and scalable, and supportive of new applications
- Offer 24x7 technical support to business operations
- Maintain a reliable IT infrastructure with mechanisms to facilitate timely problem resolution in the event of an outage, congestion, or other problem
- Ensure core infrastructure is fault tolerant and supports availability in excess of 99.99 percent
- Drive both simplicity and flexibility throughout the technology environment
- Implement a secure and cost effective computer system
- Backups, Replication and recovery.
Voice and Network Engineer, Technical Support Engineer, Network & LAN Installer
AccessKenya Group Ltd
01.2007 - 01.2014
- Core voice platform support, maintenance, carrier selection and routing
- Setting up of VPN – IPIP, IPSec Tunnels, MPLS
- E1 rollout for corporate clients
- Maintenance of exchange 2010
- Network Infrastructure Management(Wireless and Fiber network)
- Avaya and Cisco PABX management and support
- Installation, configuration and maintenance of VoIP clients
- Configurations of Routers, Switches, Firewalls and wireless access points (Cisco, Dlink, Networking Gateways, Cyberoams, Netgears, etc)
- Mail Transfer Agents (MTA) support and configurations( Mdaemon, outlook, Google Apps Domains, MS Exchange )
- LAN/WLAN networks setup and configuration
- Firewall setup and support to secure end user networks, prevent bandwidth misuse and enforce worker productivity by restricting access to non-work related resources online
- Training users on new technologies, as well as training new employees on our working systems platform
- Contact Centre back end and help desk support
- System backups.
Education
Masters of Science in Information Technology Management (Msc.ITM) -
University of Nairobi
01.2017 - 04.2021
Bachelors of Science in Information Technology (Bsc.IT) - undefined
Mount Kenya University
01.2012 - 04.2014
Diploma in Telecommunication Engineering - undefined
Kenya Polytechnic College University
01.2002 - 04.2004
Advanced Certificate in Network Administration - undefined
Infotech Training Centre
01.2007 - undefined
Advanced Certificate in information technology - undefined
Wantech Computer College
01.2001 - 04.2002
K.C.S.E – Kenya Certificate of Secondary Education - undefined
Magumu High School
01.1997 - 04.2000
Skills
On premise to Public Cloud Migrations (AWS, GCP, Azure)undefined
Personal Information
- Date of Birth: 11/27/82
- Nationality: Kenyan
References
- Mr. David Gikonyo, Group Tech Lead Infrastructure, Oldmutual Africa, 0721214076, David.gikonyo@oldmutual.co.ke
- Mr. David Kamande, Head of Infrastructure, Internet Solutions (IS), 0731200086, David.kamande@dimensiondata.com
- Mr. Nicholas Mugambi, Regional Head of IT, TALA, 0720717771, nick.mugambi@tala.co
Accomplishments
Summary of Achievements:
Safaricom PLC:
Over Kshs 650M Savings on the OPEX Budget and Capex spend within Budget
Review and Consolidation of Contracts for operational efficiency
Spearhead Closure of all IT Infrastructure Audit Items within SLA
Achieved cost reduction of the Public Cloud Spend by USD 50k Monthly.
40% Reduction of the number of incidents in the IT infrastructure space
Developing and Leading the IT infrastructure Operations Strategy
Successful deployment of the OpenShift Platform hosting Critical Applications notably the Mpesa app
98% success on all Major IT infrastructure Upgrades
Moved a scale up on Governance & Compliance score.
Coaching and mentorship
Oldmutual Group:
Implemented and tested Disaster Recovery and Business Continuity plans
Lead a technical team across East Africa
Virtualized all the company’s servers using VMWare.
Lead the team that deployed the first Public Cloud Instances & deployed cost-effective solutions.
Moved the organizations Datacenter to redundant Co-location sites.
Migration of application & services to the Public Cloud
Adoption of the Change Advisory Board
HF Group Ltd:
Launch of the bank’s first Mobile app HF Whizz
Management of the Organizations CAPEX & OPEX within budget
Consolidation of the IT Private Cloud as a Center of excellence
Reduced the End of Day (COB) Process from 4 hours to 45 Minutes.
Created, Implemented, and documented IT policies.
Lead a team to oversee Virtualization & Enterprise storage management for the bank.
Faulukenya Microfinance Bank Ltd:
Reduced the End of Day (COB) Process from 6 hours to 30 minutes
Consolidated servers into a Unified Computing Environment with SAN
Virtualization of all the Banks non-core servers
Developing SLA with Internal stakeholders to enhance service delivery.
Moved the organizations Datacenter to redundant Co-location sites.
Technical deployment Launch of PESA Link for the bank
Access Kenya Group Ltd/Internet solutions:
Spearheaded innovative new service offering (Yello) that generated an additional Kshs 20M in revenue.
Solution architecting for Various organizations
Delivery of Voice solutions for the organization, Expert in Voice & Telephony
Deployment of LAN & WAN Solutions
Management of the Organization Primary Data center
Certification
Post Graduate Certificate in Organizational Leadership
Interests
Cybersecurity
Data analytics
Timeline
Post Graduate Certificate in Organizational Leadership
10-2022
Tech Engineering Lead/ Senior Manager Infrastructure & Shared Services
Safaricom PLC
11.2021 - Current
Team Leader System Administration
Oldmutual Group
03.2018 - 11.2021
Team Leader ICT Infrastructure
HF Group Ltd
05.2017 - 03.2018
Masters of Science in Information Technology Management (Msc.ITM) -
University of Nairobi
01.2017 - 04.2021
Manager Infrastructure and Security Services (Acting)
Faulukenya Microfinance Bank Ltd
08.2016 - 05.2017
System Administrator
Faulukenya Microfinance Bank Ltd
07.2014 - 08.2016
Bachelors of Science in Information Technology (Bsc.IT) - undefined
Mount Kenya University
01.2012 - 04.2014
Voice and Network Engineer, Technical Support Engineer, Network & LAN Installer
AccessKenya Group Ltd
01.2007 - 01.2014
Advanced Certificate in Network Administration - undefined
Infotech Training Centre
01.2007 - undefined
Diploma in Telecommunication Engineering - undefined
Kenya Polytechnic College University
01.2002 - 04.2004
Advanced Certificate in information technology - undefined
Wantech Computer College
01.2001 - 04.2002
K.C.S.E – Kenya Certificate of Secondary Education - undefined
Magumu High School
01.1997 - 04.2000
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