Antony Omae
Kenya
Summary
Dynamic professional with a proven track record at Signal Adventure and Safaris, excelling in customer service and booking coordination. Adept at resolving complaints and enhancing client satisfaction, I leverage strong communication skills and a keen understanding of travel itinerary management to drive customer engagement and loyalty.
Overview
10
10
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer Service Representative
Signal adventure and safaris
Nairobi, KE
06.2025 - Current
- Assisted customers with inquiries about adventure trips and safari packages.
- Processed bookings and coordinated travel itineraries for clients.
- Provided support in resolving customer complaints and issues effectively.
Sales and Marketing Representative
Distinction publishers
Nairobi, KE
06.2020 - 01.2023
- Developed targeted marketing campaigns to enhance brand awareness and customer engagement.
- Conducted market research to identify customer needs and industry trends.
- Collaborated with sales team to create effective promotional materials and presentations.
Warehouse Worker
Dhl supply chain
Nairobi, KE
10.2015 - 01.2018
- Operated forklifts and pallet jacks for efficient material handling.
- Received and inspected incoming shipments for quality control.
- Organized inventory in designated warehouse locations for easy access.
Education
Bushiangala High School
Kakamega, KenyaSome College (No Degree) - Sales And Marketing
Kenya Technical University College
Nairobi, KenyaSkills
- Customer service
- Booking coordination
- Travel itinerary management
- Complaint resolution
Languages
English
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Representative
Signal adventure and safaris
06.2025 - Current
Sales and Marketing Representative
Distinction publishers
06.2020 - 01.2023
Warehouse Worker
Dhl supply chain
10.2015 - 01.2018
Bushiangala High School
Some College (No Degree) - Sales And Marketing
Kenya Technical University College