Antony Odipo
Nairobi,Kenya
Summary
Rich history in F&B recruiting, training and performance appraisal for successful transformation of F&B operations through team performance improvements, wine of the world knowledge and multi-unit food and Beverage fine dinning operational management. Team leader with skills to solve routine and complex F&B and P&L operational problems. A decade and half dedicated F&B operations and management that build brands.
Overview
9
9
years of professional experience
Work History
Wine Sommelier Bar Training
Kiawah Island Golf Resort
South Carolina
03.2023 - 10.2023
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Poured wine, beer and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Developed and implemented bartender training programs, policies and procedures.
Assistant Food and Beverage Manager
The Greenbrier Resort
White Sulphur Springs
08.2021 - 09.2022
- Multi-unit Food and beverage service team scheduling and shift leadership.
- Shift sales and incidents reporting, Multi-Unit inventory management par levels and daily beverage and service inventory requisitions approvals and Micros receiving.
- Daily service gratuity and extra gratuity calculations and preparation and pay roll management.
- Liaison with HR department for Multi- Unit Hiring, training performance evaluation and disciplinary procedure.
- Liaison with Kitchen department for daily specials, menu changes, guest special request, service team menu knowledge training, special events and kitchen missing items.
- Constant guest communication during restaurant reservations and dinning tables and feedback follow ups.
- Making sure that all the 8 restaurants and 12 bars are properly and efficiently manned and F&B, Labour and variable cost remain within the set budget.
- Oversaw food and beverage operations management, delivered day-to-day consistency and set, and maintained highest food and beverage quality and service standards.
- Liaison with the marketing department, executive chef to executed food and beverage marketing and promotional programs, meet with potential clients, resort club members and arranged meetings, banquets and facility tours.
- Developed and implemented budgets, met or exceeded sales targets, hire, trained and supervised restaurant managers and team members and fulfilled dining needs and desires of hotel guest and golf resort club members.
Bar & Restaurant Manager
The Good Earth Group Ltd
Nairobi
01.2018 - 08.2021
- Shift team leadership, bar and service shift scheduling and handling guest complaints.
- Bar weekly inventory taking and bar ordering, receiving and bar menu creation and sales index analysis.
- Daily restaurant revenue reporting, gratuity and extra gratuity processing. Liaison with payroll department for payroll approvals.
- Liaison with HR department for hiring, training, performance evaluations, team members motivations and promotions, and disciplinary procedure.
- Liaison with Kitchen department for daily specials, menu changes, menu knowledge and special guest request and special events
Unit Manager
Domino's Pizza
Nairobi
06.2017 - 12.2017
- Weekly shift scheduling, shift management and daily inventory management.
- Handling guest inquiries and complaints, local area marketing, daily revenue banking and reporting
- Daily pizza production and making sure delivery experts are delivering pizzas within delivery radius and are providing excellent customer service.
- Optimized revenue streams by consistently exceeding client expectations. Mitigated financial discrepancies to maintain the unit`s good financial standing.
- Profit and loss analysis and management, cost control and labour management through proper scheduling.
- Liaising with HR department for hiring, training, performance evaluation, motivation and promotions and disciplinary procedures.
- Liaising with Payroll department for payroll approvals, and store for daily requisitions.
Food and Beverage Supervisor
University of Nairobi Enterprise and Service LTD
Nairobi, NBO
08.2015 - 05.2017
- Weekly shift scheduling, shift leadership, daily revenue reporting. handling guest inquiries and complaints.
- Daily kitchen and service requisitions, receiving, and storage. liaising with accounts for LPO processing. Liaison with accounts payroll for payroll approvals.
- Constant communications with guest on special event reservation and conferencing reservations.
- Handling the profitability of the conference and hospitality commercial department of the university.
Assistant Restaurant General Manager
Java House Africa
Nairobi, NBO
03.2015 - 08.2015
- Daily restaurant revenue reporting, gratuity and extra gratuity processing. Liaison with payroll department for payroll approvals.
- Liaison with Kitchen department for daily specials, menu changes, menu knowledge and special guest request and special events
- Shift team leadership, bar and service shift scheduling and handling guest complaints.
- Liaison with HR department for hiring, training, performance evaluations, team members motivations and promotions, and disciplinary procedure.
Education
ServSafe Alcohol
National Restaurant Association Foundation (NRAEF)
South Carolina, Unite State Of America06.2023
Introductory Wine Sommelier
Court Of Masters Sommeliers
United States Of America03-2015
Bachelor of Science - Hotel & Institution Management
Maseno University
Kenya12-2014
Skills
- Menu Engineering
- Menu Development
- Menu Costing, Recipe Cost and Cost control
- Multi-units P&L, analysis and management
- Wine of the world knowledge training
- Fine dining Multi Unit service operation management
- F&B Service recruitment, training and appraisal
- Forbes 5star Rated F&B service training, SOP creation and management
- (AAA) 5diamond rated F&B service training, SOP Creation and management
- Multi-units Budget and Cost Control management and training
- Forbes 5star and (AAA) 5diamond bar training and wine list development and training
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
French
Limited
Timeline
Wine Sommelier Bar Training
Kiawah Island Golf Resort
03.2023 - 10.2023
Assistant Food and Beverage Manager
The Greenbrier Resort
08.2021 - 09.2022
Bar & Restaurant Manager
The Good Earth Group Ltd
01.2018 - 08.2021
Unit Manager
Domino's Pizza
06.2017 - 12.2017
Food and Beverage Supervisor
University of Nairobi Enterprise and Service LTD
08.2015 - 05.2017
Assistant Restaurant General Manager
Java House Africa
03.2015 - 08.2015
ServSafe Alcohol
National Restaurant Association Foundation (NRAEF)
Bachelor of Science - Hotel & Institution Management
Maseno University
Introductory Wine Sommelier
Court Of Masters Sommeliers
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