ANTONY KIPROTICH BETT
BAR TENDER AND WAITER
Nairobi
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Restaurant Waiter
ABERDARE COUNTRY CLUB
2 2024 - Current
- Provided excellent customer service by greeting and presenting menu
- Ensured accuracy of food and beverage orders and served them promptly
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed payments and maintained cleanliness of the dining area
- Explained menu items and suggested appropriate options for food allergy concerns.
- Communicated effectively with kitchen and staff members
- Responded to customer inquiries and concerns
- Assisted in maintaining inventory levels
- Participated in staff meetings and training sessions.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
BAR TENDER
ABERDARES COUNTRY CLUB
02.2024 - Current
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
KITCHEN STEWARD
IVORY INN HOTEL
12.2021 - 12.2022
- Provided support during large events by ensuring sufficient kitchen supplies were available for seamless service execution.
- Assisted in food preparation by blending soups and washing and peeling vegetables.
- Participated in routine inventories of kitchen equipment to guarantee adequate availability for daily operations.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Managed waste disposal efficiently, complying with established environmental policies and regulations.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
Education
CERTIFICATE IN BAR AND MIXOLOGY -
PRIMIER MARITIME TRANNING INSTITUTE
NKUBU 01.2022 - 04.2023
CERTIFICATE IN FOOD AND BEVERAGE -
PRIMIER MARITIME TRAINING INSTITUTE
NKUBU2023
CERTIFICATE OF PLANT OPERATOR -
KENYA INSTITUTE OF HIGHWAY AND BUILDING TECHNOLOGY
NAIROBI 01.2019 -
CERTIFICATE OF CONSTRUCTION PLANT MECHANICS - undefined
KENYA INSTITUTE OF HIGHWAY AND BUILDING TECHNOLOGY
01.2019 - undefined
KENYA CERTIFICATE IN SECONDARY EDUCATION -
NGECHEK SECONDARY SCHOOL
MOSORIOT 01.2010 - 04.2014
Skills
Food presentation
Service Quality
Wine pairing
Order Taking
Table Setting
Food safety awareness
Cleanliness
Food inspection
Order Management
Disclaimer
I certify that the above information is true and correct to my best of knowledge and ability.
Timeline
BAR TENDER
ABERDARES COUNTRY CLUB
02.2024 - Current
CERTIFICATE IN BAR AND MIXOLOGY -
PRIMIER MARITIME TRANNING INSTITUTE
01.2022 - 04.2023
KITCHEN STEWARD
IVORY INN HOTEL
12.2021 - 12.2022
CERTIFICATE OF PLANT OPERATOR -
KENYA INSTITUTE OF HIGHWAY AND BUILDING TECHNOLOGY
01.2019 -
CERTIFICATE OF CONSTRUCTION PLANT MECHANICS - undefined
KENYA INSTITUTE OF HIGHWAY AND BUILDING TECHNOLOGY
01.2019 - undefined
KENYA CERTIFICATE IN SECONDARY EDUCATION -
NGECHEK SECONDARY SCHOOL
01.2010 - 04.2014
Restaurant Waiter
ABERDARE COUNTRY CLUB
2 2024 - Current
CERTIFICATE IN FOOD AND BEVERAGE -
PRIMIER MARITIME TRAINING INSTITUTE
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