Proficiency in point of sales (POS)
Open To Work
ANTONY KAMAU
MURANGA
Summary
Dynamic Store Manager with a strong track record in team leadership and operations efficiency. Reduced turnover by 20% through effective training programs and optimized inventory management, leading to a 15% decrease in stockouts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
DAIKO SPARE PARTS LIMITED
NAIROBI,KENYA
02.2020 - Current
- Sales Growth: Achieved 10% year-over-year sales growth by implementing targeted upselling strategies and improving staff product knowledge".
- Inventory Control: Optimized inventory management, reducing stockouts by 15% and lowering shrinkage by 10% through accurate auditing".
- Team Management: Led a team of 15+ employees, reducing staff turnover by 20% through targeted training and mentoring programs".
- Operations Efficiency: Streamlined cash handling and daily closing procedures, decreasing reconciliation errors to zero
- Product-Level Profitability: Introduced the 80/20 rule to identify which 20% of products generate 80% of revenue. Focus, promote, and restock high-performers, while discounting or phasing out slow-moving, low-margin items
- Set SMART Goals: Established Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) targets for the team and individuals, such as daily sales volume or average transaction value
- Leverage Staffing & Training: Scheduled top performers during peak traffic hours. Train staff to improve conversion rates through consultative selling—understanding customer needs rather than just pushing products.
- Optimize Merchandising: Position high-margin products in high-traffic, visible areas (e.g., eye-level, end-caps). Group items to encourage impulse buys, such as placing accessories near complementary main products.
- Implemented Loyalty Programs: Utilized loyalty data to personalize offers, driving repeat visits and higher customer lifetime value
- Landed Cost Precision: Calculated the "true" cost of products by including freight, duties, and insurance. An item with an apparent 40% margin may actually only deliver 32% once all landed costs are factored in
- Loss Prevention: Implemented strict Standard Operating Procedures (SOPs) for cash management and conduct regular inventory audits to reduce administrative errors and theft.
- Technical Proficiency: Familiarity with MS Office, CRM software, and industry-specific point-of-sale (POS) systems.
Store Manager
BLUE AGRI
NYERI KENYA
11.2018 - 12.2019
- Assisted in the achievement of performance targets (e.g. ADS, UPTs, SPLH) through promotion of sales and customer service programs
- Demonstrated product knowledge and fashion awareness in day to day interactions with customers and store associates.
- Implemented In Store Presentation directives per Company policy and timelines, incorporating appropriate product flows and adjacency's based
on individual store layout. - Performed ear piercing procedures that are in compliance with Company and legal guidelines. Enforce proper ear piercing procedures among store associates.
- Assisted the Store Manager in creating a positive store environment by serving as a role model, fostering teamwork, recognition and effective
communication. - Effectively handled critical situations that occur within the store while the manager was away.
- Contributed to the recruitment and hiring of qualified store associates
- Performed Training and coaching store associates to meet performance targets and comply
with Company policies and procedures - Completed operational activities in compliance with Company policies and procedures.
- Assisted in the management of controllable expenses (e.g. payroll, supplies, utilities)
- Completed all required paperwork and banking procedures accurately
- Assisted in the implementation of all loss prevention practices to safeguard store and Company investments Assist in the management of store inventory (e.g. process shipment, markdowns, store recovery, stock replenishment, back room organization) to ensure store is always in business ready condition.
- Performed the day to day operations (e.g opening/closing procedures, housekeeping) while at times being the only associate in the store.
- Maintained a safe environment by implementing consistent safety policies, conducting regular risk assessments, ensuring proper sanitation, and providing appropriate training
Storekeeper
RAINBOW AGROVETS
NYERI
05.2017 - 09.2018
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Organized warehouse layout to optimize space utilization and improve accessibility.
- Implemented efficient receiving processes for incoming shipments, reducing handling time.
- Trained new staff on safety protocols and operational procedures within the warehouse.
- Used MIS system to prepare purchase requisitions for replacement of stock.
- Resolved 10% of purchase order variances by following up with vendors on overdue purchase orders.
- Arranged products on shelves and in cabinets to maximize space utilization by 20%.
- Partnered with over 10 representatives from different carriers to arrange materials shipments.
Education
DIPLOMA - Diploma in Business Management
KENYA INSTITUTE OF MANAGEMENT
NYERI11-2017
High School Diploma -
KIAMARIGA BOYS HIGH SCH0OL
KARATINA11-2014
Skills
- Exceptional Customer Service: Setting high service standards and stepping in to resolve complex complaints professionally
- Problem-Solving: Identifying issues quickly—from staffing shortages to supply chain disruptions—and developing creative solutions
- Inventory Management: Monitoring stock levels, forecasting demand, and implementing loss-prevention strategies to reduce shrinkage from theft or damage
- Sales and Marketing: Understanding upselling techniques, optimizing store layouts for customer flow, and executing promotional campaigns
- Technological Proficiency: Operating Point of Sale (POS) systems, inventory software, and data analytics tools
- Leadership and Team Building: Inspiring staff, setting clear performance expectations, and fostering a positive work culture This includes mentoring and providing constructive feedback to improve employee performance
- Effective Communication: Clearly relaying information to staff, customers, and corporate headquarters It involves active listening to resolve conflicts and maintaining an open-door policy for better accessibility
- Time Management and Multitasking: Juggling numerous tasks like scheduling, inventory audits, and customer escalations without losing efficiency
- Strategic Decision-Making: Using data and facts rather than intuition to make choices about staffing, inventory, and promotions
Accomplishments
- Stock Accuracy: Implemented a new inventory system, reducing stock discrepancies by 30%.
- Loss Prevention: Reduced inventory shrinkage by 15% through enhanced security measures and stricter auditing.
- Operational Streamlining: Reduced average customer checkout time by 15% via process improvements.
- Merchandising Impact: Increased foot traffic by 20% by revamping in-store displays and visual merchandising.
- Reduced Turnover: Reduced staff turnover by 20% by implementing a new employee engagement and reward program.
- Training and Development: Increased customer satisfaction scores by 20% through targeted team training, coaching, and motivation strategies.
- Performance Management: Improved team productivity by 15% by redefining roles and setting clear performance KPIs
- Loyalty Program Growth: Increased repeat business by 30% by launching a new customer loyalty program.
- Customer Satisfaction: Raised positive customer feedback ratings by 15% by enhancing service standards.
- Market Growth: Introduced a new product line based on competitive analysis, which increased store sales by 10%.
- Community Engagement: Launched local marketing campaigns that grew customer base and elevated the store's profile's and resolving complaints swiftly.
- Market Growth: Introduced a new product line based on competitive analysis, which increased store sales by 10%.
- Community Engagement: Launched local marketing campaigns that grew customer base. and elevated the store's profile
Software
Inventory management software
Spreadsheet tools (Excel & google sheet)
Hardware and operating systems
Email & Communication tools
Certification
- Certified Retail Management Expert (CRME)
- Certified Store Manager (CSM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Interests
Team Development & Leadership
Operational Excellence
Customer Experience
Strategic Allignment
Additional Information
Oversee daily operations,
Driving profitability through leadership,
Inventory control
Excellent customer service
Timeline
Store Manager
DAIKO SPARE PARTS LIMITED
02.2020 - Current
Store Manager
BLUE AGRI
11.2018 - 12.2019
Storekeeper
RAINBOW AGROVETS
05.2017 - 09.2018
DIPLOMA - Diploma in Business Management
KENYA INSTITUTE OF MANAGEMENT
High School Diploma -
KIAMARIGA BOYS HIGH SCH0OL