ANTONY KAGOYA
IT Assistant | Virtual Assistant
Nyeri,36
Summary
Highly organized and detail-oriented IT Assistant and Virtual Assistant with strong experience in email and calendar management, client appointment scheduling, travel bookings (hotels and flights), research, and data management. Adept at supporting executives and teams remotely, maintaining confidentiality, and ensuring smooth daily operations through effective communication and technical support.
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering two years of experience providing quality administrative support to clients.
Overview
5
5
years of professional experience
Work History
Sales and Marketing Assistant
COLLIWA ENTERPRISE
Nyeri, Nyeri District
08.2022 - Current
- Selling of products to consumers, Conducting market research and developing a comprehensive marketing strategy to generate leads and
increase sales. - Managing approximately 30 incoming calls and emails per day from customers.
- Generating new leads and opportunities through networking, and other sales marketing techniques.
- Resolved problems, improved operations and provided exceptional service.
- Maintained up-to-date knowledge of industry trends and competitors'' offerings to stay ahead in the market, enabling proactive adjustments to marketing strategies as needed.
Virtual Assistant / IT Assistant
KENYA WOMEN MICRO FINANCE TRUST
NYERI, Nyeri District
09.2020 - 11.2020
- Managed multiple email inboxes, prioritizing messages and responding professionally on behalf of clients.
- Organized and maintained calendars, scheduled meetings, and coordinated appointments across different time zones.
- Booked and managed client travel arrangements, including flights, hotels, and itineraries, ensuring cost efficiency and accuracy.
- Conducted online research and compiled reports to support decision-making.
- Maintained accurate records through efficient data entry, data cleaning, and database management.
- Provided IT support, including basic troubleshooting of hardware, software, and network-related issues.
- Prepared documents, presentations, and reports as required.
IT Assistant
TANA WATER WORKS DEVELOPMENT AGENCY
Nyeri, Nyeri District
04.2022 - 07.2022
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Assisted the organization computer maintenance by ensuring computers and laptops are in good condition through hard drive updates and virus prevention.
- Responded to queries on phone, via email or through IT ticketing system.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Certificate - VIRTUAL ASSISTSANT
ALX AFRICA
AFRICA 10.2025 - 12.2025
Diploma - information communication technology
Mathenge Technical College
Nyeri, 3609.2022
Certificate - Information And Communication Technology
NYERI NATIONAL POLYTECHNIC
NYERI 04.2001 -
Skills
Customer service
References
Available upon request.
Timeline
Certificate - VIRTUAL ASSISTSANT
ALX AFRICA
10.2025 - 12.2025
Sales and Marketing Assistant
COLLIWA ENTERPRISE
08.2022 - Current
IT Assistant
TANA WATER WORKS DEVELOPMENT AGENCY
04.2022 - 07.2022
Virtual Assistant / IT Assistant
KENYA WOMEN MICRO FINANCE TRUST
09.2020 - 11.2020
Certificate - Information And Communication Technology
NYERI NATIONAL POLYTECHNIC
04.2001 -
Diploma - information communication technology
Mathenge Technical College
PERSONAL ATTRIBUTES
- Highly organized and reliable
- Strong attention to detail
- Excellent written and verbal communication
- Ability to work independently and meet deadlines
- Fast learner and adaptable to new tools and systems