Antonina Obillo
Software Quality Assurance Tester
NAIROBI
Summary
Results-driven professional with over 5 years of experience in software quality assurance testing, product management, and data analysis. Adept at ensuring the highest standards of product quality through meticulous testing and validation processes. Skilled in managing product lifecycles, from conceptualization to launch, while leveraging data-driven insights to optimize product performance and user satisfaction. Proficient in coordinating cross-functional teams to deliver innovative solutions and achieve strategic business goals. Known for strong analytical, problem-solving, and communication skills, with a track record of successfully leading projects in dynamic and fast-paced environments.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Software Quality Assurance Tester
Braintrust
6 2021 - Current
- Responsible for the creation of test plans and automated test cases, automated scripts execution within agile teams
- Logging defects and providing accurate bug reports, following the defects through resolution and closure, developing and maintaining automation test cases as well as managing the automation framework
- Improve software quality by developing and executing comprehensive test plans and cases.
- Increase customer satisfaction by validating that features meet user requirements throughout the development lifecycle.
- Collaborate with other software engineers, developers, and designers for continuous improvement of product quality
- Coordinate with other QA engineers and DevOps team to drive the architecture and maintenance of continuous integration/continuous release process in an agile development environment
- Assist with troubleshooting and fixing blocker issues that arise from automated regression tests
- Research and develop requirements to build and maintain test data and environments
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
- API automation testing using a variety of protocols (e.g
- REST JSON)
- Assist with metrics collection, analysis, and reporting through Jira, Confluence, MS Office, Google Analytics
- Attend all sprint planning meetings, ensure all tickets have enough requirements documented for accurate QA, and determine if the overall sprint load is acceptable for QA.
Digital Marketing Executive
Molars Dental Practice
Nairobi
04.2018 - 05.2021
- Worked on setting up, implementing, and managing the overall company's marketing strategy, creative and Ad-Tech
- Worked with an outsourced development team to build the Molars Dental Practice App available on Android& IOS
- Designed, developed, and executed scripts for testing Molars web and mobile applications
- Reviewed technical requirements, author detailed test plan, and test case documentation
- Met with the software design team to discuss verification protocols
- Identified software application weaknesses and target areas
- Reviewed software bug reports and highlight problem areas
- Wrote automation scripts and implemented software applications
- Identified quality issues and created test reports
- Collaborated with the design team to solve application faults
- Managed the Molars' social media pages, PPC campaigns, SEO, and marketing campaigns
- Organized medical camps to increase the client base, retain existing clients long-term, and improve on loyalty
- Facilitated informative sessions with the Molars Insurance partners
- Executed publicity strategies and campaigns, prepared media press releases, and organized media briefings and press conferences on various corporate affairs
- Managed each customer's experience across the entire customer lifecycle, including onboarding, driving adoption, continual engagement, renewal, and expansion of the segments
- Responded to incoming calls from our customers onboarded through online platforms related to dental benefits eligibility questions, treatment plans, prescription status inquiries, doctors' availabilities, rescheduling appointments, and general inquires
- Guided and educated callers on their prescription benefits, dental treatment plans, the status of biopsies, insurance preauthorization status, and claims
- Made outbound calls to customers on their prescription benefits, dental treatment plans, status of biopsies, insurance preauthorization status, claims, and payment issues.
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Enhanced brand awareness through the creation of compelling social media content and daily management of company profiles.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
Quality Assurance Engineer
Cowrietech
Nairobi
01.2017 - 03.2018
- Reviewed and analyzed system specifications on JIRA
- Collaborated with QA Engineers to develop effective strategies and test plans on TestRail
- Executed test cases (manual or automated) and analyzed results
- Documented testing phases and defects
- Prioritized and reported bugs and errors to development teams
- Helped troubleshoot issues and replicate for easier diagnosis
- Conducted post-release/ post-implementation testing on production instance
- Worked with cross-functional teams to ensure quality throughout the software development lifecycle.
- Optimized test cases to maximize success of manual software testing.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
- Conducted root cause analysis for defects, leading to targeted improvements in the production process.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Demonstrated new product features and functionality to project stakeholders.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
Business Development Manager
Levenzi Limited
Nairobi
11.2016 - 12.2017
- Worked on driving sustainable financial growth through boosting sales and forging strong relationships with the clients in my portfolio
- Responsible for account development, cold calling, assessing client needs, and identifying solutions
- Performed initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
- Executed comprehensive engagement and communications strategies that proactively maintained high customer satisfaction
- Performed periodic customer success reviews that confirm satisfaction, and resolved issues with the help of the Technical Support team using tools like Google Analytics, SproutSocial, and Hubspot
- Developed processes and best practices to ensure customers are realizing the greatest possible value
- Collaborated with the Sales and Professional Services teams on Jira to share customer insights that inform additional product and service sales opportunities
- Executed publicity strategies and campaigns, prepared media press releases, and organized media briefings and press conferences on various corporate affairs
- Provided expert customer insight to product management, marketing, and sales on what innovation and continuous improvement are needed in the user experience
- Led planning, strategy, proposal process, and bid preparation
- Performed market research on competitive landscape and industry trends.
Customer Service Representative
Ecobank Kenya Limited
07.2014 - 11.2016
- Involved in interacting with customers to provide them with information to address inquiries regarding products and services
- In addition, dealt with and helped resolve any customer complaints
- Maintained up-to-date knowledge of products and services
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled a large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Developed successful tactics to sell products and services to customers
- Worked with the product team to create and review requirements
- Worked on User profiling for new products trials
- Performed product testing and log test results
- Reviewed and analyzed system specifications for Ecobank Mobile App and Horizon System
- Collaborated with QA Engineers to develop the Horizon system that prints Ecobank ATM cards, Ecobank Advantage Gold Credit Card, and the Premier Credit Card
- Executed test cases (manual or automated) and analyze results for Ecobank Mobile App and Horizon System
- Created logs to document testing phases and defects for Ecobank Mobile App and Horizon System
- Reported bugs and errors on Ecobank Mobile App and Horizon System to development teams
- Helped troubleshoot issues encountered on Ecobank Mobile App and Horizon System
- Conducted post-release/ post-implementation testing of the Ecobank Mobile App and Horizon System
- Worked with cross-functional teams through Ecobank Africa Group to ensure quality throughout the software development lifecycle.
Personal Assistant Group Head Cards and E-Banking Department
Ecobank Transnational Incorporated
Nairobi
06.2014 - 07.2014
- Required to assists the Group Head with daily administrative duties and a broad variety of administrative tasks.
Education
Bachelor's degree - Computer Science
Unicaf
01.2022 - 05.2025
ISTQB CERTIFICATION - FOUNDATION LEVEL - Information Technology
ISTQB CERTIFICATION INSTITUTE
04.2023 - 05.2024
Seed Transformation Program - Seed Transformation Program
Stanford University Graduate School of Business
01.2020 - 04.2021
Bachelor's degree - Hospitality Management
Strathmore University
01.2010 - 04.2014
Skills
Microsoft Excel
Microsoft Power BI
Data Visualization
Manual Testing
Functional Testing
Regression Testing
Test Automation Frameworks
Mobile app testing
Test Planning
User Acceptance Testing
Defect tracking
Integration Testing
Performance Testing
Requirements Analysis
Scrum Framework
Software Documentation
Test Cases Development
Product Lifecycle Management
Product Development
Product Vision and Strategy
Roadmap development
Product Roadmaps
End to End Feature Delivery
Product positioning
KPI Tracking
Research and trend analysis
Product Metrics Analysis
Data Analytics
User Feedback Collection
Certifications
Data Analysis Bootcamp Training
Certified Tester Foundation Level
Product Management Bootcamp Training
Product Strategy Micro-Certification
Product-Led Growth Micro-Certification
Product Launches Micro-certification
Product Roadmapping Micro-certification
Green Digital Skills
Training
- Customer Service Foundations
- Customer Service: Problem Solving and Troubleshooting
Timeline
ISTQB CERTIFICATION - FOUNDATION LEVEL - Information Technology
ISTQB CERTIFICATION INSTITUTE
04.2023 - 05.2024
Bachelor's degree - Computer Science
Unicaf
01.2022 - 05.2025
Seed Transformation Program - Seed Transformation Program
Stanford University Graduate School of Business
01.2020 - 04.2021
Digital Marketing Executive
Molars Dental Practice
04.2018 - 05.2021
Quality Assurance Engineer
Cowrietech
01.2017 - 03.2018
Business Development Manager
Levenzi Limited
11.2016 - 12.2017
Customer Service Representative
Ecobank Kenya Limited
07.2014 - 11.2016
Personal Assistant Group Head Cards and E-Banking Department
Ecobank Transnational Incorporated
06.2014 - 07.2014
Bachelor's degree - Hospitality Management
Strathmore University
01.2010 - 04.2014
Software Quality Assurance Tester
Braintrust
6 2021 - Current