ANTOINETTE MUTUGI
Nairobi
Summary
Leveraging over 4 years of technical expertise, I am an experienced Data Analyst with advanced proficiency in data analysis, research methodologies, and data visualization tools like Power BI and Tableau. Skilled in predictive modeling, stakeholder engagement, market research, and exceling in driving project success and utilizing innovative strategies for opportunity identification and corporate growth. Passionate about creating data-driven solutions to support business goals and economic development.
Overview
9
9
years of professional experience
Work History
Retirement Benefits Specialist
Jubilee Insurance
03.2024 - Current
- Digital Transition and Innovation: Adopt Business Process Management (BPM) to enable the organization to map, create, automate, analyze, and improve business processes through proper documentation, standardization, and process automation for benefit settlement.
- Utilize Power BI and CRM to store and track information about customers and the end-to-end benefits settlement journey.
- Cash Flow Management/Fund Retention: Support the retention of existing business through enhanced customer experience.
- Facilitate financial analysis, identify cost-saving opportunities, and recommend strategies to improve profitability and operational efficiency.
- Customer Engagements: Ensure 100% compliance with TCF/DPA/AML in the customer withdrawal and benefit settlement processes.
- Adhere to turnaround times, regulations, and laws set by various regulators: Ensure strict compliance with industry standards, internal processes and controls, policies and procedures, and risk mitigation measures.
Pensions Administrator
Pioneer Assurance Co. Ltd
10.2022 - 02.2024
- Data Management: Maintaining accurate records for the retirement benefits clients (Deposit Administration and Annuity Clients)
- Implementing Benefits: Processing and ensuring timely settlement of payments, issuance of member statements, preparing accounts, and other benefits within the set service standards
- Statistical Analysis & Returns: Preparing statistical reports of retirement benefits schemes
- Filing Quarterly Contributions and Investment Returns to RBA: Timely preparation of returns for the retirement benefits schemes by the 15th of every first month of the next quarter.
Pensions Consultant
Pioneer Assurance Co. Ltd
02.2019 - 09.2022
- Market Research and Product Evaluation: Devised and implemented research programs that integrated current market developments to enhance existing products and explore the viability of novel offerings, driving innovation and market competitiveness
- Stakeholder Engagement: Actively participated in meetings with fund managers, trustees, employee representatives, solicitors of pension funds, and actuaries, fostering collaborative relationships and facilitating informed decision-making
- Pension Scheme Setup: Orchestrated the establishment of pension schemes on behalf of the organization, ensuring compliance with regulatory requirements
- Reporting Excellence: Delivered regular, data-driven reports to pension managers, offering actionable insights and critical financial information to support strategic planning and decision-making
- Branding and Marketing Strategy: Spearheaded brand and marketing initiatives across online and physical platforms, elevating the company's market presence and reputation, and driving customer engagement
ICT Intern
Christ Is the Answer Ministries
07.2016 - 09.2016
- Systematic Hardware and Software Maintenance: Diligently performed routine maintenance on the organization's hardware and software infrastructure, ensuring optimal functionality and reliability
- Website Development and Maintenance: Designed and maintained the organization's website, fostering a strong online presence and facilitating enhanced communication
- IT Infrastructure Setup: Successfully configured computer systems for staff members across various assemblies, ensuring seamless access to technology resources
- Database Management: Proficiently oversaw the management of the organization's diverse database, ensuring the integrity and security of various data types
- Communication Facilitation: Facilitated effective communication within the organization and expedited problem resolution, contributing to enhanced operational efficiency
- Inventory Management: Established and maintained an up-to-date inventory system for the ICT department, ensuring accurate tracking and control of technology assets
Education
Master of Science - Data Science and Analytics
Strathmore University
Data Science Certification -
Moringa School
Bachelor of Science - Statistics and Programming
Kenyatta University
Kenya Certificate of Secondary Education -
Precious Blood - Riruta
Skills
- Business Intelligence: Power BI, Tableau, Excel/Google Sheets
- Data Analysis & Predictive Modeling: Python, SQL, R
- Data Visualization & Reporting
- Project Management: Agile, JIRA
- Market Research & Stakeholder Engagement
- Governance & Compliance
- Strong Communication & Interpersonal Skills
- Leadership & Teamwork
Achievements
Successfully met all regulatory deadlines for filing RBA returns, ensuring full compliance and accuracy in reporting. Played a key role in the development and implementation of a USSD code that enabled pension clients to conveniently check their balances and make savings, enhancing customer accessibility and engagement. Consistently delivered excellent customer experience, maintaining high levels of client satisfaction through efficient service delivery and personalized support. Additionally, contributed to business growth by onboarding several individual and corporate clients, expanding the company’s market presence and increasing pension fund participation.
References
- Eunice C. Too | Pioneer Assurance Co. Ltd | etoo@pioneerassurance.co.ke | 072256449
- Dr. Colomba Kaburi | Chuka University | cmuriungi@chuka.ac.ke | 0727970096
- Kaimba George | Jomo Kenyatta University of Agriculture and Technology | kinyuakaimba@jkuat.ac.ke | 072024664
Timeline
Retirement Benefits Specialist
Jubilee Insurance
03.2024 - Current
Pensions Administrator
Pioneer Assurance Co. Ltd
10.2022 - 02.2024
Pensions Consultant
Pioneer Assurance Co. Ltd
02.2019 - 09.2022
ICT Intern
Christ Is the Answer Ministries
07.2016 - 09.2016
Bachelor of Science - Statistics and Programming
Kenyatta University
Kenya Certificate of Secondary Education -
Precious Blood - Riruta
Master of Science - Data Science and Analytics
Strathmore University
Data Science Certification -
Moringa School
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