Anthony Sydney Mwashuma
Mombasa
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
1
1
year of professional experience
Work History
Information Technology Intern
Tudor Healthcare Hospital
Mombasa, Kenya
01.2024 - 03.2024
- Provided technical support to users with various IT related problems.
- Analyzed and documented user requirements for software development projects.
- Installed, configured, and maintained computer systems and networks.
- Assisted in the design of new databases, applications, and websites.
- Troubleshot hardware and software issues and resolved them quickly.
- Conducted research on emerging technologies in support of organizational goals.
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Updated existing software applications by studying design specifications and performance requirements.
- Created user accounts, profiles, directories, permissions, file shares.
- Monitored server logs to ensure proper functioning of servers and network equipment.
- Provided training to end-users on new technologies or systems implemented within the organization.
- Participated in project meetings with team members to discuss progress of ongoing projects.
- Assisted in troubleshooting complex technical issues across multiple platforms.
Business Administration Trainee
Mombasa Hospital
Mombasa, Kenya
06.2023 - 08.2023
- Developed and implemented strategies to improve customer service.
- Provided administrative support for management team.
- Assisted in the planning, coordination and execution of special events.
- Conducted market research to identify potential clients.
- Created databases to store information about customers and vendors.
- Maintained accurate records of all transactions and activities.
- Assisted in the development of marketing plans and promotional campaigns.
- Performed clerical duties such as filing, photocopying, faxing, scanning.
- Handled incoming calls and inquiries related to company services and products.
- Monitored inventory levels and placed orders when necessary.
- Supported senior managers by completing assigned tasks within specified timelines.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Kenya Certificate of Secondary Education - KCSE - High School Education
St Joseph Boys High School
Kitale,Kenya04-2021
Kenya Certificate of Primary Education-KCPE - KCPE
Mekaela Heshima School
Ukunda12-2016
Diploma - Business Administration
Technical University of Mombasa
Mombasa,kenyaCertificate - Information Communication Technology
National Industrial Training Authority-NITA
Mombasa,KenyaSkills
- Technical Support
- End-user support
- Issue Resolution
- Application Development
- Business Intelligence
- Supporting projects
- Machine Learning
- IT service management
Affiliations
- Great marketing skills
- Agribusiness
Languages
English
First Language
Kiswahili
Proficient (C2)
C2
References
References available upon request.
Timeline
Information Technology Intern
Tudor Healthcare Hospital
01.2024 - 03.2024
Business Administration Trainee
Mombasa Hospital
06.2023 - 08.2023
Kenya Certificate of Secondary Education - KCSE - High School Education
St Joseph Boys High School
Kenya Certificate of Primary Education-KCPE - KCPE
Mekaela Heshima School
Diploma - Business Administration
Technical University of Mombasa
Certificate - Information Communication Technology
National Industrial Training Authority-NITA
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