ANTHONY NJUGUNA KARANJA
Summary
Results-oriented Operations Manager specializing in transportation logistics, compliance oversight, and financial auditing. Demonstrated expertise in optimizing processes and elevating customer satisfaction through strategic team collaboration.
Experienced operations manager known for driving team collaboration and implementing training initiatives. Successfully managed logistics operations and financial reporting, leading to enhanced productivity and regulatory compliance.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Operations Manager, Customer Experience
Linkline Transport Limited
Nairobi
01.2022 - Current
- Managed transportation logistics for efficient delivery and cost control.
- Coordinated schedules and routes for timely shipments across regions.
- Oversaw compliance with safety regulations and operational standards.
- Trained staff on transportation protocols and best practices.
- Implemented tracking systems for real-time visibility of shipments.
- Conducted audits and identified discrepancies in financial reports.
- Collaborated with teams to streamline budgeting processes and improve efficiency.
- Managed financial records and maintained accurate accounting documentation.
Lead Operations & Accounts assistant
Bigfoot adventures limited
Nairobi
12.2018 - Current
- Managed client accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams to resolve issues.
- Maintained accurate records of client interactions in company database.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Assisted in preparation of various tax documents including income tax returns and sales and use tax returns.
- Ensured accuracy of general ledger postings by reconciling accounts periodically.
- Developed reports that provided key insights into the company's financial performance.
- Managed daily operations to streamline workflow and enhance productivity.
- Enforced compliance with safety regulations and company policies consistently.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Uber Partner
Uber
Nairobi
2016 - 2018
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Provided safe and reliable transportation to passengers across various city locations.
- Adapted routes based on real-time traffic conditions for efficient travel solutions.
Junior Accountant
Ragiri Networks
Nairobi
2013 - 2016
- Maintained accurate financial records and reconciled accounts regularly.
- Assisted in preparing monthly financial reports for management review.
- Utilized accounting software to streamline data entry and reporting tasks.
- Performed account reconciliations, including bank reconciliations.
- Reconciled expenses and financial records.
- Posted financial data in Excel spreadsheets and managed inventory.
Junior Accountant
Lubesol Kenya
Nairobi
2011 - 2013
- Maintained accurate financial records and reconciled accounts regularly.
- Processed invoices and managed payment schedules efficiently.
- Assisted in preparing monthly financial reports for management review.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
Chef
Hamptons apartments Nairobi.
Nairobi
2010 - 2012
- Prepared diverse menus focused on seasonal ingredients and culinary trends.
- Ensured compliance with health and safety regulations in food preparation areas.
- Coordinated kitchen workflow to optimize efficiency during peak service times.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Cook/Chef
Viance enterprises.
Nairobi
2009 - 2010
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Ordered supplies as needed for the kitchen.
- Maintained high standards of cleanliness and food safety in the kitchen.
Education
Finance
Strathmore University
Nairobi, KenyaCPA Section One - CPA
Star College of Management Studies
Nairobi01-2011
KCSE
Pumwani Secondary School
Nairobi,Kenya01-2008
Computer Packages
Visionary Computer College
Nairobi, Kenya01-2009
Skills
- Transportation management
- Compliance oversight
- Financial auditing
- Client management
- Operational strategy
- Budgeting processes
Affiliations
Community Engagement & Social Responsibility
Actively involved in sponsoring and supporting needy children through education assistance, basic needs provision, and mentorship initiatives.
Contribute to initiatives that promote access to schooling, personal development, and long-term social empowerment.
Actively involved in sponsoring and supporting needy children through education assistance, basic needs provision, and mentorship initiatives.
Contribute to initiatives that promote access to schooling, personal development, and long-term social empowerment.
References
References available upon request.
Timeline
Operations Manager, Customer Experience
Linkline Transport Limited
01.2022 - Current
Lead Operations & Accounts assistant
Bigfoot adventures limited
12.2018 - Current
Uber Partner
Uber
2016 - 2018
Junior Accountant
Ragiri Networks
2013 - 2016
Junior Accountant
Lubesol Kenya
2011 - 2013
Chef
Hamptons apartments Nairobi.
2010 - 2012
Cook/Chef
Viance enterprises.
2009 - 2010
Finance
Strathmore University
CPA Section One - CPA
Star College of Management Studies
KCSE
Pumwani Secondary School
Computer Packages
Visionary Computer College