Corel Draw
Anthony Macharia
Sales Associate
Mombasa,Coast
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Reliable and upbeat Sales Associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Retail Sales Associate
Mali Bora Shop
Mombasa
09.2017 - Current
- Working at general merchant store
- Offering Mobile Banking Services as Mpesa Agent
- Offering banking services as Co-op Bank Agent
- Greets and receives customers in welcoming manner.
- Responds to customers' questions.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Worked to ensure neat and attractive sales environment, and assisted in setup of visual displays.
- Identified and maximize sales opportunities, and increased customer retention rates.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Sales Associate
Bidhaa Traders
Mombasa
05.2014 - 12.2016
- Administration related duties
- Analyzing and keeping company's records and accounts
- Customer service
- Distribution of dairy products to various destinations hence meeting customer satisfaction and sharing product knowledge
- Helped customers complete purchases, locate items and join reward programs.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers and helped with product questions, selections and purchases.
Sales Associate
Maxtor Computers LTD
Mombasa
06.2012 - 12.2014
- Computer maintenance
- Computer sales
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained records related to sales, returns and inventory availability.
- Prepared merchandise for sales floor by pricing or tagging
- Maintained customer satisfaction with quick and professional handling of product returns
- Solved customer challenges by offering relevant products and services
Direct Sales Associate
Smart and Marketing Group
Nairobi
05.2008 - 04.2011
- Data entry
- Analyzing groups records and accounts
- Direct marketing of computer accessories and telecommunication cards in Road shows
- Distribution of computers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met customers in homes and businesses to discuss and demonstrate products
- Developed sales strategy based on research of consumer buying trends and market conditions
Education
Diploma - Information Technology
Nairobi Aviation College
Nairobi 05.2010 - 12.2011
High School Diploma -
Inoro Secondary School
Nanyuki 02.2002 - 11.2005
Skills
Cash Handling
Point of sale operation
Product and service sales
Microsoft applications proficiency
Multitasking Abilities
Excellent Communication
MS Office
Written Communication
Store opening and closing
Sales expertise
Product promotions
Highly organized
Computer Networking
Problem-Solving
Ambitious
Excellent communication skills
Decision-Making
Maintenance and Repair
Data Entry
Attention to Detail
Training and Development
Software
QuickBooks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
Mali Bora Shop
09.2017 - Current
Retail Sales Associate
Bidhaa Traders
05.2014 - 12.2016
Sales Associate
Maxtor Computers LTD
06.2012 - 12.2014
Diploma - Information Technology
Nairobi Aviation College
05.2010 - 12.2011
Direct Sales Associate
Smart and Marketing Group
05.2008 - 04.2011
High School Diploma -
Inoro Secondary School
02.2002 - 11.2005