ANTHONY KARANJA NJUGUNA

I am focused on what need to be done to achieve the best result with a high affinity for this through synergy and teamwork and I possess extra exception customer service and complaint handling skills, having the experience of knowing through research what clients and other stakeholders in an organization need while proactively seeking solutions with high retention and satisfaction results. Self-motivated relationship officer with several years of experience delivering exceptional client support in industry. Known for building cross-functional partnerships to develop innovative solutions to client issues. Exceptional leadership and collaboration skills. Service-oriented Relationship Officer dedicated to driving new business by presenting valuable solutions to client needs. Competitive and intelligent to identify and secure new accounts. Reliable Relationship Officer with background in managing diverse client relationships, fostering partnerships, and driving customer satisfaction. Strong skills in strategic planning, problem-solving, and communication honed from previous roles. Known for cultivating productive relationships and making significant contribution to business growth through proactive relationship management. Empathetic Relationship Officer known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel at listening, empathy, and problem-solving to enhance client satisfaction and foster positive relationships. Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience. Resourceful individual willing to provide the attention and education customers need to ensure a positive financial experience. Bilingual Relationship Manager knowledgeable in explaining tools clients need to build wealth management portfolios. Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis. Talented professional highly effective at sourcing, negotiating and buying goods, materials and services to meet company's operational requirements. Resourceful professional targeting alternate sources for goods and materials. Excellent attention to detail to manage processes and timelines and accomplish tasks. Background includes working with gas, oil and electricity derivatives to maximize efficiency and profits. Successful at balancing energy distribution, forecasting needs and building long-lasting trading relationships. Data-driven, responsible and compliant with NERC and FERC regulations. Veteran financial Broker conducts detailed sales and buyer research. many years of sales experience, extensive marketplace knowledge and expertise in investments, securities, and market dynamics. Insightful professional in financial services field, known for high productivity and efficient task completion. Possess specialized skills in market analysis, risk management, and client portfolio optimization. Excel in communication, problem-solving, and adaptability, ensuring success in fast-paced environments. Seasoned professional in securities, commodities, and financial services sales with solid background in developing client relationships and executing strategic sales plans to increase market share. Skilled in analyzing market trends to provide clients with tailored investment advice, leading to informed decision-making and portfolio optimization. Demonstrated ability to negotiate and close deals effectively, resulting in sustained revenue growth and client satisfaction. Successfully collaborated with teams to innovate sales approaches that align with changing financial landscapes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Age: 28
• Nationality: KENYAN

• I have excellent rapport with others.
• I am goal driven team player with a strong positive attitude.
• I am strict on profession and moral ethics and flexible in ideas.
• I can handle diverse roles outside my core duties.

• I have an aptitude to learn new roles very fast, effectively and confidently.
• I have the ability to take up more than one task successfully with minimum interruptions.
• I understand and easily connect with the public, customers and colleagues of all the walks of life intelligence and can quickly act on their instructions, concerns and complain promptly, I achieve this through capturing complaints, concerns and owning to resolving them within the stipulation time frame.

• I can adopt with any new training depending on the organization.
• I have the ability to hold on secrets of the organization.
• I believe in anti-bribery and corruption.
• I have the ability to have a total compliance to cord of conduct.
• I believe in treating clients fairly.

• Ability to meet strict deadlines within my line of duty.
• I am able to prioritize tasks urgently.
• I am able to review measures and give relevant feedback.
• I am capable of daily assisting in management of capacity and serve in advising in management on forecasts of high and low peak seasons in the organization.
• I am very good at managing time.

• I am competent in both oral and written skills.
• I am good in listening and questioning skills and complaint and queries excellent record and results attest this.
• Creating good rapport with both clients and colleagues thus ensuring that set goal and targets are promptly met.
• I have had a true and intrinsic positive influence on my colleagues and customer to move along service themes or pick products or negotiate and agree on compromise complaint resolution details.

• John Mwangi, Operations Manager, Family Bank Limited, mwangij@familybank.co.ke
• Joseph Karanja Gitau, Training Manager, Family Bank Limited, karanjaj@familybank.co.ke

• Playing Football
• Reading
• Travelling