ANTHONY GICHUGU MBATIA
NAIROBI
Summary
A positive, proactive and results-driven person with a highly successful background in the achievement of profitable business growth. Experienced in working with leading brands, with the primary focus on exceeding expectations for customer service delivery whilst ensuring optimum brand impact. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of a motivating and productive team and thrives in highly pressurized and challenging working environments.
Overview
22
22
years of professional experience
23
23
Certifications
Work History
Duty Security Team Leader
Menzies Aviation
2024.04 - Current
- Being in charge of the daily security operations whilst giving guidance to the team.
- Leading the security team assigned on Qatar Airways operations.
- Assisting the Turnaround Co-Ordinator as well as the Ramp Supervisors during a turnaround.
- Coordination of ramp and warehouse security operations ensuring timely delivery of services and response to customer needs.
- Assisting the Turn Around Coordinators in ensuring a safe and a timely turnaround.
- Allocation of security duties and follow ups to ensure compliance with the AVISEC objectives.
- Ensure strict compliance with all security standards and procedures of Menzies Aviation and its customer airlines in line with the National Civil Aviation Security Program (NCASP).
- Implementation of the Ground Handling Security Programme as well as Regulated Agent Security Programme.
- Institute investigations by collecting and compiling all details / data for effective documentation, reporting and closure of a case as soon as an incident / accident occurs.
- Fostering good relations with customer airlines, authorities and other industry stakeholders.
- Attending periodical customer operational meetings to review performance.
- Provision of excellent customer service through various customer touch points i.e. face to face, email and telephone interactions.
- Supervision of internal and contracted security staff to ensure services are rendered as per the agreed SLAs with our customers.
- Trainings and on-job trainings for internal and contracted security staff whilst offering on-site correction to ensure compliance to all the security procedures.
- Liaising with industry stakeholders to ensure all aspects of aviation security are implemented.
Airfreight Perishable Handling Supervisor
Limma(K) Ltd
2022.03 - 2024.04
- Being in charge of the daily operations team comprising of the Exports Documentation team, the Declaration team, Acceptance Clerks, the Freight build up team (palletizers, loaders).
- Team management and resource planning.
- Ensuring operational excellence and giving guidance to the operations teams before, during and after the operations.
- Coordination for timely delivery of the ULDs from the airlines based on the weekly or daily bookings and allocations.
- Supervising and ensuring timely processing of shipments delivered ensuring that there are no delays.
- Checking accuracy of intake and inventory data sent to the client’s management for daily flight planning to be generated as per the booking/allocations from the airlines.
- Ensuring the quality of the shipments received by maintaining the cool chain throughout the process from acceptance, storage, build up and dispatch to the airline.
- Coordinating with the client on the daily bookings for MEA and European carriers and ensuring timely buildup and dispatch of the planned shipments.
- Supervising the buildup of shipments to ensure conformance with the allocations given by the airlines.
- Ensuring that there are no airline offloads as a result of poor freight build or late dispatch and delivery to the airline.
- Ensuring that the shipments are well handled to avoid damages as a result of poor handling.
- Coordinating with the freight consolidators for timely delivery of various expected consolidations as well as timely Quality checks before buildups and dispatch.
- Ensuring timely Quality Control through coordination with the government agency KEPHIS.
- Vacuum cooling the shipments which require that special handling before dispatch.
- Seconded to DHL Global Forwarding Kenya Ltd
Site Security Supervisor
Gibbor Security Company Ltd
2020.09 - 2022.03
- Providing guidance, coaching and operational advice to the security staff whilst working in existing sites as well as the team leaders.
- Planning and allocation of staff resources based on customer requirements.
- Acting as a link between the potential customers and the service provider management.
- Organizing and holding periodical operational meetings with the customer.
- In charge of the security staff, doing daily briefings on the working procedures as passed down from the Security Manager.
- Overall supervision of the security staff and taking lead during investigations.
- In charge of ensuring company/client’s property is safeguarded as well as the personnel, whilst ensuring the recovered items are safeguarded, documented and forwarded to relevant persons.
- In charge of new staff security induction/trainings.
- In charge of all security investigations.
Duty Manager and Service Delivery Lead
Security Services Ground Handling Swissport Kenya
2018.02 - 2019.07
- Staff engagement – provide direction and guidance to the operation supervisors’ pre, during and post flight towards achieving operational excellence.
- Planning and allocation of staff resources based on customer requirements.
- Manage and sustain customer relations towards the mutual benefit of both parties by being Key Account Manager of Qatar Airways and Air France.
- Ensure strict compliance with all security standards and procedures of Swissport and its customer airlines in line with the National Civil Aviation Security Program (NCASP).
- Implementation of Ground Handling Security Programme.
- Institute investigations by collecting and compiling all details / data for effective documentation, reporting and closure of a case as soon as an incident / accident occurs.
- Develop and foster good relations with customers, authorities and industry stakeholders.
- Sitting in Airport Security Committee meetings in the absence of the Head of Security.
- Planning and conducting customer/GHA monthly meetings to review performance.
- Provision of excellent customer service through various customer touch points i.e. face to face, email and telephone interactions.
- Team management and resource planning through effective duty allocations in line with agreed SLA’s.
- Ensure implementation of Standard Operating Procedures (SOPs).
- Ensure proper reporting of shift operations to the Manager, Security Services & / Or Duty Manager Operations.
- Ensure proper documentation has been generated, checked and confirmed for escort of loads (Baggage & cargo) between points.
- Provide guidance, coaching and operational advice to security supervisors as well as the security agents.
- Follow up on security staff rosters and present timely reports.
- Observe health & safety measures to ensure and maintain safe working conditions.
Duty Manager Cargo Operations
Swissport Kenya Limited
2015.05 - 2018.02
- Ensure that operational excellence is delivered in an efficient and cost-effective manner without compromising on quality and service delivery.
- Provide direction and guidance to operation teams’ pre, during and post flight to ensure procedures are strictly followed to provide customer satisfaction.
- Deal and address all customer complaints/ concerns if any whilst in operations.
- Manage and sustain customer relations towards the mutual benefit of both parties by being Key Account Manager of Qatar Airways and Swiss International Airlines.
- Planning and organizing monthly customer/GHA meetings to review and address operational performance.
- Implement and maintain operational standards and procedures.
- Ensure prompt follow-up of all pending operational issues.
- Be up to date with all local emergency procedures of our customer airlines.
- Exploit all revenue and cost saving potential and contribute to business development.
- Ensure proper reporting of operational results to the Manager, Cargo Operations and the management.
- Ensure operational KPIs are attained.
- Ensure Statutory and Industry Regulations are fully implemented.
- Staff engagement – provide direction and guidance to a team pre, during and post flight towards achieving operational excellence.
- Develop and foster good relations with customers, authorities and industry stakeholders.
- Provision of excellent customer service through various customer touch points i.e. face to face, email and telephone interactions.
- Provision of accurate information to accounts to enable correct billing.
- Team management and resource planning.
- Ensure implementation of Standard Operating Procedures (SOPs).
- Ensure proper reporting of shift operations to the Manager, Cargo Operations.
- Ensure proper documentation has been generated, checked and confirmed for goods passing through the warehouse.
- Maintain general security of the warehouse in accordance with the cargo procedures.
- Observe health & safety measures to ensure and maintain safe working conditions.
Duty Manager Ground Handling Operations
Swissport Kenya
2011.11 - 2015.04
- Ensuring quality standards within the framework of the Standard Ground Handling Agreement and/or Service Level Agreements.
- Giving all pertinent information to management regarding irregularities, events and developments which influence company commercial interests.
- Providing direction, guidance to the supervisors of respective operational departments.
- Following up with customer service supervisors to ensure timely editing of flights as well as timely set up of resources before start of check in.
- Coordinating staff allocation with supervisors of the respective operational departments.
- Coordinating with the transfer and baggage agents to ensure timely processing of transit passengers as well as timely transfer of their baggage.
- Coordinate smooth operations from check in to gate, transfers boarding gate until departure to ensure an On Time Performance is achieved.
- Coordinating with the operations teams to ensure aircraft parking allocations are secured timely, communicated to the customer service teams for gate allocations.
- Coordinating with the ramp operations team to ensure that ULDs are timely delivered for baggage and cargo processing as well as ensure the same is timely collected for loading so as to achieve and On Time Performance.
- Ensuring that deviations from the daily operations (e.g. disruptions, extra flights, Adhoc flights) are properly dealt with—if applicable- collection of revenues, including cash reconciliation.
- Coordinate with the Customer Service Teams on re-routing and hotel arrangements in case of disruptions or flight cancellations.
- Ensure periodical audits and turnaround inspections are conducted and any findings are closed by the relevant departments timely.
- Preparing quotations for Adhoc flights, crew hotel and transport arrangements.
- Preparing Adhoc flights reconciliations and sending the same to Finance Department.
- Informing all departments concerned about deviations from the daily operational processes.
- Maintaining a proper reporting system to the Chief Executive Officer, the Manager Airport Operations and the Quality and Training Manager.
- Developing and fostering good relations with customers and airport authorities.
- Ensuring prompt follow-up of all pending operational issues.
- Being up to date with all local emergency procedures of our customer airlines.
- Being Key Account Manager for Qatar Airways, Air France-KLM and other airlines and organizing monthly meetings with them to review operations and foster good working relations.
- Ensure proper follow-up of information from airlines to departments and staff.
- Exploiting all revenue and cost saving potential and contributing to business development.
Security Coordinator
Swissport Cargo Services
2010.12 - 2011.11
- Supervising daily security operations as well as activities of security staff, which entailed ensuring all staff report on duty on time, ensuring allocation of duties to cover airline/facility’s security operations, as well as creating and approving security staff monthly/overtime hours.
- In charge of contracted guard force, this involved briefing the guard force supervisors on the working procedures as passed down from Corporate Security and Safety Manager.
- Supervision of CCTV operators and taking lead during investigations.
- In charge of ensuring company/client’s property is safeguarded as well as the personnel, whilst ensuring the recovered items are safeguarded, documented and forwarded to relevant authorities.
- In charge of new staff security induction/trainings.
- In charge of all security investigations, which entails fraud detection, investigation and writing comprehensive security reports as assigned by the Corporate Security and Safety Manager.
- Attending meeting with customer airlines to facilitate a warm and friendly relationship with them.
- Working in conjunction with IT department with Visitor Management Systems of access control.
- In charge of maintaining and updating the warehouse security setup as required by the Corporate Security and Safety Manager.
- Stood in for the Corporate Security and Safety Manager when he is away, ensuring the manager was fully updated on all security operations.
Security Agent/Instructor/Supervisor
Swissport Kenya
2003.12 - 2010.11
- Passenger and baggage screening using conventional X-ray machines
- Safeguarding airline/aircrafts and company property
- Aviation Security cargo preparation and escorts
- Deploying staff to various positions per the airline requirements
- Supervising passenger security operations.
- Supervising profilers and offering support during operations
- Supervising security staff working at the baggage make up areas and ensuring that there are no discrepancies pre-flight departure.
- Where discrepancies are noted, a reconciliation is done timely before departure.
- Coordination of security operations with the airline representatives and ensuring seamless operations.
- Training and induction of new security staff as well as refresher trainings for old staff.
- Following up with the Quality, Health and Safety department to ensure that security staff trainings are up to date.
Education
Kenya Certificate of Secondary Education -
Othaya Boys High School
01.1993
Kenya Certificate of Primary Education - undefined
Gitui Primary School
01.1989
Skills
Vast knowledge in Airport Passenger, Baggage and Ramp operations
Vast knowledge in Airport Exports/Imports Cargo Warehouse operations
Knowledge in Airfreight Handling
Knowledge in Aviation Security operations
Accomplishments
- As a Team Leader, was very instrumental in Menzies Aviation start-up of Aviation Security Ground Handling Operations for Qatar Airways
- Made a significant move by becoming the first appointed Duty Manager in charge of aviation passenger and ramp operations from the security department through a successful interview
- Successfully undertook Swissport Master Trainer Exports Cargo Build up warehouse course passing with certifications.
- Successfully undertook ICAO Aviation Security Instructor’s Course passing with a certification.
- Instrumental in setting up cargo security processes at Swissport Cargo Complex which included but not limited to Visitor Management System of access control, anti-pass back systems, alarm monitoring and CCTV control.
- Was instrumental in implementing client’s airline passenger/cargo security set up as stipulated in the SLA’s and sat in meetings encompassing operations and security.
- Implemented/streamlined and maintained cargo security programme as set up by the Corporate Safety and Security Manager.
Certification
July 2025: KCAA Screener’s Certification
Interests
Continuous Learning, Excelling more in aviation, Family Time, Devotion
Timeline
Duty Security Team Leader
Menzies Aviation
2024.04 - Current
Airfreight Perishable Handling Supervisor
Limma(K) Ltd
2022.03 - 2024.04
Site Security Supervisor
Gibbor Security Company Ltd
2020.09 - 2022.03
Duty Manager and Service Delivery Lead
Security Services Ground Handling Swissport Kenya
2018.02 - 2019.07
Duty Manager Cargo Operations
Swissport Kenya Limited
2015.05 - 2018.02
Duty Manager Ground Handling Operations
Swissport Kenya
2011.11 - 2015.04
Security Coordinator
Swissport Cargo Services
2010.12 - 2011.11
Security Agent/Instructor/Supervisor
Swissport Kenya
2003.12 - 2010.11
Kenya Certificate of Primary Education - undefined
Gitui Primary School
Kenya Certificate of Secondary Education -
Othaya Boys High School
References
- John, Njoroge Wachira, Airport Duty Officer, njowachira19@gmail.com, +254(0)722 912 373, Gulf Air, P.O. Box 51330-00200, Nairobi, Kenya
- Beatrice, Oketch, Service Delivery Lead-Passenger Services, beatrice.oketch@swissport.com, +254(0)729 880 088, Swissport Kenya Limited, P.O. Box 19177-00501, Nairobi, Kenya
- Teresiah, Karanja, CHRP-Human Resource Management, +254 (0)724 451 935, HR Manager C. Steinweg Bridge Ltd-Kenya & Uganda
- James, Muriithi, Duty Manager, jmuriithi@klm.com, +254 (0)722 514 273, Air France KLM
- Priscilla, Maina, Administrative Assistant, priscilla@gibborsecurity.co.ke, +254(0)721 395 640, 738 091 996, Gibbor Security Company Ltd, P.O Box 28607-00100, Nairobi, Kenya
- Susan, Gitari, Managing Director, Susan@limmaltd.com, +254(0)702 909095, Limma Kenya Ltd, P.O.BOX 20758-00100, Nairobi, Kenya
- Vikash, Bhagani, Exports Development Manager, Perishables, Vikash.Bhagani@dhl.com, +254 736 342 122, DHL Global Forwarding Kenya, P.O Box 44469-00100, Nairobi, Kenya
OUTSTANDING ATTRIBUTES
- Ability to work independently with proven team leadership skills.
- Outstanding organizational, interpersonal and reporting skills.
- Highly self-motivated and able to work well under pressure.
- Conflict resolution ability, communication, persuasion and leadership skills.
- Ability to support and ensure procedural delivery of services to customers.
Continuous Learning, Excelling more in aviation, Family Time, Devotion
I believe one cannot be a master of everything. However, with interest and dedication towards excellent service delivery, one can be a Subject Matter Expert not only in the field of aviation but in all.