ANN WANJIKU KAGIA
Nairobi, Nairobi Province,30
Summary
- Efficient, confident, and organized professional with excellent communication and interpersonal skills. Committed to maintaining high standards and possessing exceptional analytical and problem-solving abilities. Extensive experience working with diverse groups has underscored the critical importance of teamwork, clear communication, and effective leadership.
- As a hardworking Training Coordinator, well-versed in handling all support functions and managing communication between trainers and participants. Developed strong skills in identifying areas of focus, leveraging 7 years of related experience to ensure successful training outcomes.
Overview
10
10
years of professional experience
Work History
Training Coordinator
Institute of Pension Management
01.2023 - Current
- Sourcing and arranging training venues
- Coordinating travel and accommodation arrangements
- Coordinating training requirements and Checklist
- Addressing and resolving customer complaints via phone, email, or in-person interactions
- Ensuring proper customer service during events
- Maintaining accurate records of sales payments, including customer details, addresses, and phone numbers
- Maintaining detailed records of customer interactions and feedback
- Coordinating with various departments to ensure effective delivery of training programs
- Scheduling business appointments with clients and relevant authorities on behalf of management
- Preparing and send training letters to participants and stakeholders
- Overseeing clerical tasks
- Managing office supplies inventory
- Preparing and checking data accuracy in orders and invoices
- Handling petty cash transactions and maintaining accurate records
- Ensuring renewals with accrediting bodies
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
Front Office Operations
Institute of Pension Management
01.2016 - 01.2022
- Handling relations with students and the Institution
- Ensuring financial systems are followed
- Overseeing record-keeping
- Managing student services such as guidance programs
- Assisting in public relations and marketing activities
- Providing administrative support to the academic team of lecturers and students
- Dealing with queries and complaints procedures
- Maintaining high levels of quality assurance
- Purchasing goods and equipment, as required, and processing invoices
- Liaising with partner institutions, other institutions, external agencies, government departments and prospective students
- Organizing and facilitating a variety of educational or social activities
- Regularly analyzed performance metrics and implemented data-driven improvements to front office operations.
- Contributed to the development of new procedures and protocols for smoother front office operations.
Front Office Administrator
Octagon Financial Services Limited
01.2016 - 01.2019
- Receiving visitors who come into Octagon Africa
- Providing information required to callers or visitors to Octagon Africa
- Guiding the visitors/clients to the officer(s) to be seen
- Answering telephone, screen and direct calls
- Taking and relaying messages immediately to the owner(s)
- Coordinating with all departments to ensure information flow
- Following up on customer queries/complaints and ensure that they are closed
- Ensuring knowledge of staff movements in and out of organization
- General administrative and clerical support
- Distributing/file all incoming mail
- Reporting breakages of office equipment to ensure that it is fixed as soon as possible
- Preparing letters and documents as advised by other staff
- Receiving and sort mail and deliveries in good time
- Scheduling appointments for staff members
- Maintaining appointment diary either manually or electronically
- Organizing meetings venue on request
- Tidying and maintaining the reception area
- Monitoring and managing office Supplies i.e
- Stationery, newspapers, furniture etc
- Ensuring travel bookings for all staff are done in good time on request
- Representing and upholding company image by contributing towards customer satisfaction
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Store Keeper
Sai Rock Beach Hotel and Spa
01.2015 - 01.2016
- Devising and using fruitful sourcing strategies
- Discovering profitable suppliers and initiating business and organization partnerships
- Negotiating with external vendors to secure advantageous terms
- Finalizing purchase details of orders and deliveries
- Examining and testing existing contracts
- Tracking and reporting key functional metrics to reduce expenses and improve effectiveness
- Collaborate with key persons to ensure clarity of the specifications and expectations of the company
- Foresee alterations in the comparative negotiating ability of suppliers and client
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
Education
Certified Human Resource Professional - Human Resources Management
Institute of Pension Management
Nairobi, Kenya12-2026
Diploma - Purchasing And Supplies Management
Mount Kenya University
Mombasa, Kenya12-2014
Certificate - Computer Operator Course
Printax Computers & Training Services
Banana, Kiambu01.2013
Kenya Certificate of Secondary Education - High School Diploma
St. Mary's Girls Thigio
Nairobi, Kenya12-2012
Skills
- Administrative Skills
- Analytical Skills
- Communication Skills
- Customer Service
- Teamwork and Leadership
- Computer Skills
- Organizational Skills
- Event Coordination
- Financial Management
- Problem-Solving
- Interpersonal Skills
- Project Management
- Training and Development
- Adult learning principles
- Verbal and written communication
- Leadership training
- Presentation
Personal Information
- Nationality: Kenyan
- Marital Status: Single
Hobbies and Interests
- Networking
- Travelling to new places and meeting new people
- Listening to music
Languages
English
Proficient
C2
Swahili
Proficient
C2
Additional Information
REFFEREES
Mr Dickson Njoro,
Principal,
Institute of Pension Management
Mobile: +254 710 180 621
Email: dickson.njoro@ipm.or.ke
Mr. Wallace Nyamwea,
Procurement Manager,
Sai Rock Beach Hotel,
Mobile: +254 723 260 997
Email: wallysnyams@gmail.com
Miss Miranda Wanjala,
Finance Manager,
Octagon Financial Services Limited,
Mobile: +254 723 725 879
Email: miranda.wanjala@gmail.com
Timeline
Training Coordinator
Institute of Pension Management
01.2023 - Current
Front Office Operations
Institute of Pension Management
01.2016 - 01.2022
Front Office Administrator
Octagon Financial Services Limited
01.2016 - 01.2019
Store Keeper
Sai Rock Beach Hotel and Spa
01.2015 - 01.2016
Certified Human Resource Professional - Human Resources Management
Institute of Pension Management
Diploma - Purchasing And Supplies Management
Mount Kenya University
Certificate - Computer Operator Course
Printax Computers & Training Services
Kenya Certificate of Secondary Education - High School Diploma
St. Mary's Girls Thigio
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