Ann Wagaki Gikonyo

• Liaised with external parties to ensure seamless project execution.
• Analysed project performance metrics to make continuous improvements.
• Build and maintained strong relationships with partners and key stakeholders.
• Designed and implemented training to further develop staff based on business goals.
• Oversaw daily operations ensuring consistency in quality and service delivery.
• Coordinated staff training sessions to enhance skills and knowledge base.
• Negotiated contracts with suppliers, securing favorable terms.

• Devised and coordinated learning and development activity, aligned with key priorities and objectives.
• Tracked impact of training programmes against pre-established metrics.
• Prepared detailed training materials, ensured ease of understanding for all participants.
• Handled logistical arrangements for off-site seminars and workshops efficiently.

• Interpreted customer needs to provide tailored advice on suitable products and services.
• Addressed potential problems proactively by closely monitoring customer accounts,.
• Improved customer relationships by addressing their queries and concerns promptly.
• Established rapport with clients to facilitate open communication lines.
• Leveraged market and competitor data to identify market opportunities and gaps.
• Conducted regular follow-ups to ensure client satisfaction levels remained optimal.

• Prepared training materials and supplemental aids to support participants comprehension.
• Mobilized participants for training
• Cross selling suitable bank products to the customers
• Facilitated Financial Literacy sessions
• Documented success stories

Preparing schemes of work and training materials for the students

Training, setting exams and preparing progress reports

• Researching
• Report writing
• Academic Writing

• Proposal writing
• Fundraising

· Vocational Bible School training

· Running Bible Clubs

· Facilitating Bible school rallies

· Material Development

· Life Skills Training

Career Guidance

Enumerating

· Teaching English and Braille

Training on orientation and Mobility