Microsoft Office
ANNROSE KIRIGO
Murang'a
Summary
Priority-driven technologist, well-versed in training people in features and benefits of software and applications. Talented professional adept at finding reliable solutions for client issues. Ready for new role overseeing efficiency improvements to software and hardware.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Technologist II
Murang’a University of Technology
2 2013 - Current
- Provided Hardware and software support across different department, including procedural documentation and relevant reports
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%
- Facilitated access to E-Resources to over 1500 students
- Made recommendations to the university librarian and ICT department concerning E-Resources
- Software and hardware installation for computers in the labs with over 200 students per session
- Providing technical support in the computer labs and ensuring that practical lessons are conducted with the necessary tools
- Orientation of over 1500 first year students on the rules and operations of computer labs within the university
- Making reports on assets within the Computer labs and maintaining proper records for asset management.
Receptionist
Zaribu Enterprise Ltd
01.2012 - 01.2013
- Served over 50 clients on a daily basis and maintained a good client rapport
- Involved in filling quotations and communicated via Emails to clients
- Led a team of 10 members to deliver a new customer support system by training on how to use the system.
ICT Instructor
12.2007 - 07.2008
- Ensured consistent evaluation standards across students, bolstering academic integrity and fairness
- Set and administer test/examinations, prepare schemes of work and lessons plan to ensure learning and maintenance of high standards
- Assessed students on attachment to ensure acquisitions of skills
- Developed new programs for diversity and market demands
- Participate in product development, marketing and client education activities.
Education
Bsc - Information Technology
Karatina University
Diploma - Information Technology
Nyeri Polytechnic
Diploma - Human Resource Management
University of Nairobi
Certificate - E-Resource management
Univeristy of Nairobi
Msc - Information Technology
Murang’a University of Technology
Skills
Hardware support
Professionalbackground
I championed initiatives that fostered a culture of integrity and honesty, directly contributing to a 25% improvement in employee engagement scores and significantly elevating the organization’s reputation in the industry. I established a framework for personal responsibility and accountability within team projects, resulting in a 30% increase in task completion rates and a notable enhancement in overall team performance metrics.
Timeline
Receptionist
Zaribu Enterprise Ltd
01.2012 - 01.2013
ICT Instructor
12.2007 - 07.2008
Technologist II
Murang’a University of Technology
2 2013 - Current
Bsc - Information Technology
Karatina University
Diploma - Information Technology
Nyeri Polytechnic
Diploma - Human Resource Management
University of Nairobi
Certificate - E-Resource management
Univeristy of Nairobi
Msc - Information Technology
Murang’a University of Technology
Accomplishments
- Achieved a successful international conference by offering technical support with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceQuote
One day at a time
Paul Henderson
Software
Windows
Codeblocks
Data Recovery software
Languages
English
Advanced (C1)
Interests
Environment and nature
Mental health wellness
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