annita lai
Any
Nairobi
2
years of professional experience
Dynamic Call Center Representative and Billing Specialist with a proven track record at Any, excelling in customer support and problem-solving. Expert in payment processing and data management, consistently enhancing client satisfaction through effective communication and attention to detail. Recognized for resolving complex billing issues and maintaining compliance with industry standards.
Work History
Call Center Representative ,billing Specialist
2 Years 4 Months- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Invoicing and Payment Processing: Proficiency in generating invoices, processing payments, and managing accounts receivable.
- Billing Software: Experience with billing software such as QuickBooks, Xero, or industry-specific solutions.
- Financial Record-Keeping: Accurate maintenance of financial records, including accounts payable and receivable.
- Data Entry and Management: Efficient data entry and management skills, ensuring accuracy and attention to detail.
- Communication and Customer Service: Strong communication skills for interacting with clients, resolving billing issues, and providing excellent customer service.
- Analytical and Problem-Solving Skills: Ability to analyze billing discrepancies, identify issues, and implement solutions.
- Time Management and Organization: Effective time management and organizational skills to meet deadlines and prioritize tasks.
- Compliance and Regulatory Knowledge: Familiarity with relevant billing regulations, laws, and industry standards.
- Microsoft Office Suite: Proficiency in Microsoft Office, particularly Excel, for financial reporting and data analysis.
- Attention to Detail: High attention to detail to ensure accuracy in billing and financial records.
Education
Bachelor of Arts
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Call center customer service
Verbal and written communication
Inbound phone calls
Answering questions
Payment processing
Appointment scheduling
Account updating
Timeline
Call Center Representative ,billing Specialist
Any
08.2025 - 12.2027Read More
MOUNT KENYA UNIVERSITY
Bachelor of Arts
Read More